Ray R.
Be prepared to wait!!! And wonder if they will ever ship your order...
10 days after ordering I needed to reach out to them asking for an update because I didn't receive ANYTHING from them. They responded with a tracking number, which only stated created, not shipped. Since I had ordered several other things that day, and had already received most of it, or at least had an ETA, I was concerned! Several days later, i asked again, and just kept getting excuses that didn't even make any sense! I told them I would give it a couple more days, then I would probably cancel order or dispute it with CC. They responded by making more excuses and said they would credit half my purchase amount back. But still offered no update and an expected delivery? I just want the products I ordered, or at least know whenbi would get them??? Half my money back doesn't solve either of those?!?!? Update: because of response! Wow! That response should scare everyone off of this company completely!!!! It is all lies and partial truths!!! 1st) this order was originated on 6/27! The tracking they supplied was only after I reached out on the 7/6 for the 1st time to find out what's going on, then they supplied the tracking for the 1st time. 2nd) Don't let them fool you! That is also only for part of my order! I received a small portion of my order, 4 items ranging from $8 to $30... the major part of my order, the $160 part, still sitting on ship app with what I explained originally, a tracking number with no updates!??!?! I wish I could share screen shots of all our conversations Believe what you want, but don't say I didn't warn you!!!
Response from TvibexJul 15, 2025
Update: Dear Sir, We refunded 50% of your order ($120) on the first day but received no further requests from you. Your package was shipped earlier—only the system failed to update, and we couldn’t intercept it. Rest assured, you’ll see the results soon. After the status updated, we added a $47 refund. You won’t lose a single cent, and you’ll receive the package shortly. ———————————— Your package was signed for within 7 days of shipment—here’s the full tracking history. Additionally, given your frustration with the delayed updates, we processed a 50% refund for you that same day. 2025-07-14 09:01 Lake Forest, US, Package delivered. 2025-07-14 07:36 Out for delivery. 2025-07-13 23:33 Arrived at local delivery center. 2025-07-13 23:33 Leaving transit country/regio. 2025-07-13 22:54 Received by local delivery company. 2025-07-13 18:17 Arrived in transit country/region. 2025-07-12 22:50 In transit, it's progressing through Post network 2025-07-12 15:27 Clearance processing completed. 2025-07-12 12:54 Clearance processing completed. 2025-07-12 11:36 LAX, Customs clearance agent received the shipment in destnation country. 2025-07-12 08:27 Clearance processing completed. 2025-07-11 16:54 Arrival to the destination airport 2025-07-11 16:54 Arrival to the destination airport 2025-07-11 14:35 Customs clearance delay. 2025-07-10 19:08 Departure from the original airport 2025-07-10 14:45 Hand over to airline. 2025-07-09 07:17 Nancheng, Depart from facility to service provider. 2025-07-09 05:01 Nancheng, Shipment arrived at facility and measured. 2025-07-09 05:01 Nancheng, Shipment picked up. 2025-07-08 11:52 Parcel information received