Karim H.
If you don't have to contact the…
If you don't have to contact the support and if there's no issue with downloading your purchased models, everything is fine. In case you have to contact the support, you'll probably have to wait over three weeks for a reply. A few years ago everything was way better on this site. It's a shame to see how they treat long term customers. Edit: Just check REQUEST #639838, it still takes over 2 Weeks to get an answer and no solution has been found yet.
Response from TurboSquidSep 25, 2020
Hi Karim, we've got a support team that's available 24/7, so it definitely shouldn't take that long to resolve an issue. We would love to help you get this straightened out, you can open a support ticket or start a live chat at any time on our site.



