Turbocharger ProsReviews of turbochargerpros.com

Buyer beware, this company has the absolute worst customer service I have ever experienced in my entire professional career. I called to ask a simple question about a turbocharger I purchased trying to verify fitment for a particular vehicle. At first their representative tried to accommodate my questions without prevail, when I asked to speak to her direct supervisor she said that would not be possible as they were busy. I offered to take their name an number and try calling back (she said I would not get them on the phone) so I offered to leave my name and number and have them call me back. Again “They will not call you.” At this point in time I am starting to get heated regarding my purchase. Again I asked to speak with anyone in the company that could help answer questions regarding turbo fitment for me. Again the answer was “No, that’s not our policy.” WHAT, that’s not your policy….to provide customer support to your customers? You’ll take their money, but won’t help when the questions get hard. So I spent over $1,300.00 with this company and they REFUSE to give me the time of day to answer fitment questions regarding a turbocharger THEY sell (I’m not even looking to return the item or even ask for a refund). All I want to know is if the turbo I purchased will work with my vehicle as I am getting conflicting information from my mechanic. So again I say buyer beware, they sure as hell will take your money, but they won’t give you the time of day if you have some “discovery type” questions. Oh and don’t even try to ask for a manager or a supervisor of some kind, because “That’s not their policy.” What a joke!

AVOID LIKE THE PLAGUE. I purchased a part and I received it.... 3 weeks later! I called many time to ask for information about it. I spent much time on the phone never to be able to talk to a real person. That happened several times. Then finally I got a real person and....he hung up on me. I wrote several emails to no avail until finally I got a notice saying the part was on back order but they didn't state this when I bought it. My car in the shop 3 weeks thanks to useless TURBOCHARGER PROS. BUYER BE AWARE

This place is terrible. 1k later and like a week I still dont have the turbo even though I was promised "Next" day. this place sucks balls!

I ordered a turbo that they didn't even have in stock even though their website said they had 10+ in stock. I never received a phone call or email to let me know this. After contacting them they were very apologetic but couldn't explain why their website said they had my turbo in stock when they really didn't. They were quick to refund my money after 2 phone calls. Very disappointed with them and will never use them again or recommend them.

No "turbo pros" at this business. I have had 2 turbos from this place and they both failed in less than 300 miles. Different engines, different cars. Talked with Fred on the phone and he seemed to have little experience, Cody his manager would not make an exception as the warranty was up only a few weeks ago and they were out of stock. Great way to lose a repeat customer. FIND ANOTHER BUSINESS THIS ONE IS NOT FOR YOU!!! Also spent 50 minutes on hold, only to be turned away. They could make it right...but my guess is they won't since they are clearly in the business of selling garbage and not standing behind it.

1. misleading inventory availability and information - buyautoparts.com website said my part would ship in 2-4 weeks; the reality was 4-5 months after my order - I only found this out after my order was cancelled after 4 days, and an associate called me 2. avg hold time for the customer service line was 25 minutes over 5 separate calls . avg call times for the *sales* team was < 1 minute. it's clear where this organization places their priorities. 3. inability to order a backlogged part - two of my orders were cancelled because the part was backlogged. I understand you do not want to charge a customer for a part that has not yet shipped; but it is *ludicrous* that the only way for me to be notified that a part was back in stock was to call the customer service line (see points #1 and #2). 4. you can only use the buyautoparts.com buyers club membership (10% discount) by calling their sales line directly. no ability to use this discount when checking out online (no online ordering? seriously?). Additionally, the only way I can take advantage of this is to wait for my card to be shipped to me (5 days), then call a number on the back of the card. stunning...

Bought turbos from this website thinking it was a good deal and was VERY WRONG. They sent me the wrong turbos, THEN they wouldn’t let me make a return, wouldn’t let me make a claim or would not answer the customer service phones for over two months. ABSOLUTELY HORRIBLE DO NOT DO BUSINESS WITH THEM

I bought a part never even used it sent it back for refund over 6 months ago they still have not credited me my 200$ back so they got my money and my part !