Turbocharger ProsReviews of turbochargerpros.com

Fraudulent Bait-and-Switch Operation Turbocharger Pros charged my card immediately, then emailed a week later claiming my order was out of stock. Support promised a refund, yet the charge remained for weeks, forcing me to involve my bank. Three weeks later, they shipped the “unavailable” part anyway. I refused delivery, documented the return with a timestamped photo, and alerted them. Two months later, no refund has been issued. Customer service ignores proof of refusal, falsely blaming “processing delays.” Online forums reveal this is a pattern: they take payments for phantom inventory, stall refunds, then force returns to avoid accountability. This company operates on stolen float time – using customers’ money interest-free while burdening them with disputes. Avoid unless you enjoy funding their operations and doing their accounting. FTC complaint filed

Bought 2 gasket packages, and they sent me different packages missing I would like to give them no stars for their attitude and bad customer service.

The turbo I ordered had off-centered holes machines. By the time my mechanic was able to get to replacing the turbo on my vehicle, the 2 week return policy was over. Customer service refused to allow my return for a refund. They said even if the 2 weeks was up, the part has already been "installed". I argued that if it won't bolt on, it isn't installed. She kept telling me I was wrong, and that their "definition" of installed is different than mine.

Sold me a bad turbocharger. They were fine with an exchange (No chance I'll be doing that!) or a refund. However, now I'm stuck with a labor charge for a turbocharger that's no good and possibly caused more damage. They said they don't cover labor but they'll sell you a bad part. Go figure. I'd like to say I'll never buy another turbocharger from them again but what's the chances that I'll ever need one again anyways. So my only recourse is to warn others. Very expensive lesson learned!!

DON'T BUY FROM THIS COMPANY "turbochargerpros" - Overall the customer service is terrible, they have an attitude and seem annoyed to help me. I bought a turbocharger (with gasket kit) for my car back in 2020, it has broken down a total of two times already going on for a third time (and before you say maybe my mechanic isn't doing it right, he has a masters from UCLA in electrical engineering and is a ASE Certified Master Technician he knows what he's doing) We are now going onto 2022 almost and this is the third time my turbocharger has broken down, labor costs are getting close to $2,000 I keep getting bounced around with customer support and technical support for a long time and then they just hang up on me. I'm a college student I'm struggling to pay rent and other things especially because of COVID-19. I was promised 2 day air shipping (today-Friday Sept.10) and now the tracking information is telling it will get here 3 days later on Monday. My mechanic is complaining about the part not getting here on time and holding my immobile vehicle more time because he has other things to work on. Was told on my second warranty that if my turbocharger were to stop working a third time I would be given some sort of credit or compensation (in the second installation my mechanic told me the turbocharger had a significantly weaker boost than the first one). When I did my third claim I was told nothing can be done in terms of compensation, wasn't even offered some sort of expedited shipping until I insisted about it. This has been the worst experience I've ever had with a company and feel powerless because even to file a warranty claim is so difficult. I'm not one to write reviews but this one just felt like the only thing I can do which is to warn other to STAY AWAY FROM THIS COMPANY!!!!

I ordered a turbo and paid next day air for $200+ and it was sent from my address 30 miles away what a scam!!

Ordered a turbo for a Ford focus and was sent a turbo that was completely different from the one in the catalog. When I contacted them I was told that they would send me another one but I would have to pay a fee to get it expedited. When I asked why I had to pay a fee for their error I was rudely told that they were doing me a favor by reducing my shipping fees. When the second turbo arrived it again was wrong and they told me that they have a catalog issue and cannot process my order. I lost a customer due to this and this is very poor customer service.

The turbo kit sent didn’t fit - I triple checked it was the proper turbo for my car before I ordered. Had it installed by a certified mechanic and the turbo would not seat properly. It was supposed to come with the Victor Reinz gaskets, and the included gaskets were paper thin cheap stuff. To top it off, they mistakenly sent a huge box of 30 oil feed lines, (which I should’ve kept and sold on eBay- at $30 each that would’ve made me some money). When I called to start the return process, the guy in the phone says “oh, well, the part numbers for Subaru’s are really confusing. Maybe they sent the wrong one.” Wow - you deal in turbochargers, and Subaru’s are confusing? Don’t waste your time here folks...I found them to be anything but Pros.