TunesKit is a world-leading iOS utility software provider focused on repair, unlocking, recovery, and data management. It provides ultimate iOS solutions to customers all over the world with advanced technology and high-quality customer support. At present, TunesKit is proud to be equipped with a professional R&D team, rigorous testing process, and prompt online help system. In the future, TunesKit will spare no effort to improve product performance and customer service.
TunesKit (tuneskit.com) has 414 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
tuneskit.com
Website
tuneskit.com
Category
Internet & Software
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 74% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Trying to fix my iPhone X with Tuneskit but not solved. Paid 60€ but I got 30€ refund as the policy refund is written. So I lost 30€.
Response from TunesKitJul 25, 2022
Hi Enhk,
We’re sorry to hear you had an unpleasant experience with us this time, and value your feedback.
Many users have used our software to fix their devices successfully. I'm sorry that you're not in this case. There are many reasons that may lead to the repair failure and we're not sure whether it's caused due to the hardware issue. Actually this is not an excuse. If you try similar software from other companies, they shall give no guarantee of helping your fix your device absolutely.
SH
Sha
Deceptive company
My iPhone would not go to the home screen so I thought I would use this app to fix it.
On their YouTube channel they are quite deceiving as they don’t show some steps that you will come across for example it will download and halfway through it will ask for payment - but this only happens once you have waited such a long time in the download process. I ended up paying to continue the download and guess what? The repair failed!
I have a notification saying please confirm whether the firmware matches your device model - I have checked so many times to make sure this is correct and it is indeed completely correct so this to me is clearly a scam. I also IMMEDIATELY started receiving spam calls from about 7 different companies after giving them my details (data breach?).
They don’t have any numbers to call them either which is concerning.
Their website says money back guarantee so I’m waiting to hear back from them right now. Alternatively if they could call me and we can go through the problems together on the phone that would be ideal but obviously they don’t have a phone number (conveniently).
Really frustrating
Edit: Their response below is just confirming what I have said above. There is no point in 'coming out clean' now once you have been exposed to be a deceptive company. Be honest and tell users from the beginning what they're getting into.
Response from TunesKitJun 23, 2022
Hi Sha,
Thank you for your review. I’m sorry to hear you had such a frustrating experience.
The trial version gives users a chance to use TunesKit programs for free but with some limitations, only the registered version of TunesKit will allow you to use the software completely. When you use the free trial version, a prompt message will usually pop up in the last step to tell you the restriction. If you want to unlock the limit, you need pay for it.
Please feel free to contact our technical support team through [email protected] for further help.we’ll strive to do better
WS
Wesley S.
Done with games and failures...
Yes, I've plugged in several devices, but was unable to complete the unlocking process. Only one iPad 3 was successfully unlocked. The others, even after downloading the firmware, never even completed cause it couldn't verify the firmware it downloaded. The devices are still locked. Your software didn't unlock them..
Even so, it told you 3 we're done, well, where's the ability to unlock the other 2?
Ok, here's a screenshot of the message.
Your system must be able to tell the difference between an actual successful unlock, and a failed attempt. Right?? You don't count unsuccessful device unlocks as used against the 5 devices allowed do you? No other company does. I know that for a fact. .
Oddly as it is, I tried again to unlock this iPad pro 12.9 , after 3 firmware downloads, all failing verification, it finally started unzipping the files to unlock it, BUT NO, it to failed . Here are the screenshots of that sad failure.. so what's up? Your software can't even download the correct firmware package. Really?? Ok, nevermind. I want a refund. I'm tired of this. The downloading of all these files for nothing, killing my data, just for failure. Nope, I'm done with your program. Just refund the money please. I don't have time to play these games. Your software is a hit or miss catastrophy and aggravation I just don't need or care for.. I'll go back to unlock go or 3utools. Good luck with scamming someone else. And I plan on writing a review for you as well.. and not a very good one sadly.. peace. Goodbye. I expect to see my money refunded promptly. Thank you..
Response from TunesKitMay 27, 2022
Hi Wesley Seguin,
We’re sorry to hear you had an unpleasant experience with us this time, and value your feedback. But we’d love to make it up to you the next time around. Contact us at [email protected] to receive a special discount code for your next purchase!
LS
Lewis S.
Slow, Super bad and Crashes all the time.
I wanted to download some songs from Spotify and found this programme (Viwizard Music Convertor). DO NOT USE. I have been sat here trying to download the same song for hours. It automatically shuts the programme down, as well as Spotify. I have tried to change preferences, I have tried a different song. Even the 1x Conversion speed makes no difference.
Response from TunesKitMay 16, 2022
Hi Lewis Samson,
We’re sorry to hear you had an unpleasant experience with us this time, and value your feedback.
We haven't received your reply in email,please feel free to reply our technical support team,we will help you to fix the problem
Thanks
LW
Lewis W.
I hope you see this before purchase! - SCAM
These are an awful company to deal with and the money back guarantee is a straight up scam.
I bought a lifetime product license key for ViWizard in order to try use some apple Music on my Serrato setup... It didn't work.
Despite numerous back and forth with customer service, they are refusing to give me my money back.
I literally asked for a refund from my "lifetime licence key" within 2 hours of purchase lol.... they have a 30 day money back guarantee, yet 2 hours into it... they still refuse to give any money back.
I've reported to Paypal so I'm hoping I can get my money back there, but just avoid these guys at all cost!!
NOTE - they even charged me £69.96.... not the $69.95 as advertised.
Scammers.
Response from TunesKitMay 5, 2022
Hi Lewis Wildridge,
We’re sorry to hear you had an unpleasant experience with us this time, and value your feedback.
ViWizard offers a 30-day (for lifetime paid users) or 5-day (for monthly paid users) Money Back Guarantee, based on our 'try-before-you-buy' system. All refund requests will be approved only under the acceptable circumstances below. If a order exceeds the money-back-guarantee period, then no refund will be issued.
If we can’t fix the problem in time, we’ll make an application for the refund of your order ASAP.
Please feel free to contact our technical support team through [email protected] for further help.we’ll strive to do better
MD
Manuel de B.
Tuneskit Moneyback Guarantee is a scam!
My parents iPad Mini 6 couldn't boot up, so I decided to try TunesKit iOS System Recovery. It seemed that the program could not recognize all parameteres, but it tried to install the firmware. That didn't work and I went to the Apple Store with my laptop and iPad. Through iTunes they recovered the iPad completely within 30 minutes. I had 30 day moneyback guarantee, and I aske for a refund and provided screenshots. I will only get 50%, it's a complete SCAM. The company takes no risks in refunds whatsoever. If the tool works you are in luck, if not than you are screwed. The consumer takes all the risk, and Tuneskit takes advantage of consumers in distress of a broken Apple product. Stay clear!
P.s. I’m not one of few customers who had the same problem. There are 28% negative feedbacks on the IOS Recovery Tool. Your other products are amazing, how about extending that excellence to this subpar tool. My hardware wasn’t defect, as I mentioned earlier. The Apple Store fixed it in 30 minutes… Should have gone there in the first place…
Response from TunesKitApr 12, 2022
Hi Manuel de Bruin,
We’re sorry to hear you had an unpleasant experience with us this time, and value your feedback.
Many users have used our software to fix their devices successfully. I'm sorry that you're not in this case. There are many reasons that may lead to the repair failure and we're not sure whether it's caused due to the hardware issue. Actually this is not an excuse. If you try similar software from other companies, they shall give no guarantee of helping your fix your device absolutely.
TJ
Thomas J Bersch S.
paidfor this softwareand it won't…
paidfor this softwareand it won't accept thelicencecodeprovided by theseller. tried pasting itontheregistrationformmany times. no way will itwill work!
Response from TunesKitFeb 14, 2022
Hi Thomas J Bersch Sr,
Sorry that we didn't receive your email before,and we have wrote to you,could you please reply to us ?
Please feel free to contact us if you have any other questions. We are always be there for you.
CA
Cat
SCAM!!
SCAM!!! They won't give you a money back, say let us take a log to see what is going on and the team will get back to you in 3 days (refund period is 5) you won't hear back and when you ask for a refund since it's been some time since they said they would come up with solutions they give you a generic why don't you try, what you've tried 20 times before or just do factory reset for your phone. What the Fork?! and no they won't give you a refund. They make you wait over 5 days and then say SORRY YOUR FORKED.
Response from TunesKitJan 21, 2022
Hi Cat,
Many users have used our software to fix their devices successfully. I'm sorry that you're not in this case. There are many reasons that may lead to the repair failure and we're not sure whether it's caused due to the hardware issue. Actually this is not an excuse. If you try similar software from other companies, they shall give no guarantee of helping your fix your device absolutely.