tuneprotect.comReviews of tuneprotect.com

Avoid at all cost. No customer service call centre to assist. The claim process made difficult and web/apps online claim keeps missing the important selection items, resulting to unable to proceed with the claims. Trying to claim/follow-up through email, took days to respond and when responded, they simply stated the issue with the claim, and no further suggestion on how to proceed. I feel like they are finding flaws on the process or submission to stop the claim from moving forward. its different with other insurance provider that i have faced before. Again, please avoid at all cost. for a peace of mind.

Submitted a travel insurance 5 months ago. No any timely updates and no claim approval. Despite multiple emails sent , no any progress. Despite multiple complaints no any action taken. Even BNM who should regulate the insurance companies is keeping quiet despite many feedbacks from customers.

Took an AirAsia flight from Kuala Lumpur to Sydney and the luggage was damage. It was a new piece of luggage and somehow had a small but visible crack was there when it arrived at Sydney. They refused to pay even though the bag was obviously damaged and it was insured by them

Late reply, help center always busy. i gotta cancel my insurance just for that and the process so long even tho i got another a month til roadtax and insurance validation

I submitted a travel insurance claim with Tune Protect Malaysia for my AirAsia flight AK 604 on 14 December 2025, which was delayed by over 5 hours. My policy numbers are #ZDL7-MY-250232543 and #ZDL-MY-250232544, with claim reference Ref_20251217034254_5037981_19. The claim was approved over a month ago, yet the payout has still not been received. Despite repeated follow-ups, their responses have been vague, and no action has been taken. This delay is extremely frustrating, as the payout must go to a Malaysian bank account. I am posting this to warn other customers and to urge Tune Protect Malaysia to take immediate action and pay approved claims without further delay.

A HUGE SCAMMER COMPANY!!! NEVER PAY CLAIM, NEVER RESPOND TO ANY INQUIRY UP UNTIL NOW SINCE OCTOBER 2025!!! THINK BEFORE BUYING THEIR INSURANCE!!!

This is a scam company. You will not get anything even if your flight is delayed.

Not only was the system broken, so that it could not locate my claim and then I could not update the documents, but my claim was refused because even though my flight was delayed more than 5 hours, they only compensate for delays informed by the airline 24 hours in advance. So if you are planning to get this insurance don't bother.