TuneinkReviews of tuneink.com

Don't be an idiot like I have 😭 Paid nearly £90 for matching hoodies for our anniversary with our wedding song - I don't know where to start 😭 The smell is absolutely disgusting, I've shopped from many dropship companies and never smelt fabric this bad, the calling of them hoodies again is absolutely ridiculous, probably one of the most nasty, synthetic horrible fabrics I have ever felt, a million miles away from a hoodie/jersey jumper. I have asked for a full refund, who knows how that will go!?? If I had paid £30 all in I would of still been disappointed but sucked it up, this is a BLATANT RIP OFF!!!! Back to the drawing board for Anniversary gifts and my purse alot lighter!

DO NOT RECOMMEND!!! I received my order and the hem stitching is awful and the lyrics are incomplete/inaccurate. I've emailed multiple times over two weeks to request that they honor their return/ refund policy and have gotten ZERO response, (other than a generic auto-reply). I will be spreading the word however I can about the awful quality and horrible customer service.

Ordered a hoodie for my partner early Feb. Tuneink says 9-11 business days for processing. At no point prior was I informed their "printer" was in China, enjoying a week earned New Year break, I had to email to find out where my order was because again no communication. Then my package mysteriously has to be reweighed before it left the maker in China, then I get a "tracking number", the driver needs an access code to a non gated driveway? Still hasn't been delivered, no communication to verify the song, all around a big ole nope for me. I have given enough patience for a gift that was ordered 7 weeks ago.

If I could give zero stars I would! From the get go, we have had nothing but problems with this company. First, they sent out an email saying my items were shipped December 7, 2025...Excellent...off to a good start, so I though. When I did not receive the two sweatshirts I ordered in 8 days, I contacted the company asking for the tracking number. I received the tracking number and looked up where my item was located. Come to find out that the items were NEVER SHIPPED and sitting in their warehouse waiting to be picked up.!! Needless to say, I was not a happy camper. I called them out on this via email. Their response said if I did not receive the items by Christmas, I would receive the items AND a refund. OK....I I though this was a positive solution, but still they did not take any responsibility for the email that said my item was shipped on December 7, 2025. That bothered me, but they were positive that I would receive them by Christmas. A bag was delivered to our house on 12/23/2025...excellent, I was happy and excited to open the bag...which appeared very small for two 3X sweatshirts. I opened the bag and it only had ONE sweatshirt, not the two I ordered. There was no second tracking number; both sweatshirts were to be in this one bag. So I again contacted the company, and they said someone must have taken it from the bag....NO....the bag the ONE sweatshirt came in would only fit one sweatshirt. There is no possible way two would have fit into the bag. I received excuse after excuse from the company which infuriated me more. I am short a Christmas gift on Christmas eve, and I do not shop on Christmas Eve, but this year I have to waste time and money to find a "filler gift" for my son. He would be very understanding, but honestly, it is not ok with me. Had the company said....We are sorry, we messed up.....I would have been understanding. However, with each step of their incompetence there was excuse after excuse, blame after blame, and no accountability on their part. I was really excited about presenting these gifts, but with one day until Christmas, I now have to rush out and buy a "filler gift" for the person who's sweatshirt is missing. The company still has not taken accountability for their series of mistakes. I feel that is the bigger issue, lack of an apologize. Things happen, mistakes happen, but when you push the can down the line and never take accountability for your mistakes, it leaves a raw taste in one's mouth. The company asked me to create a TikTok video or Instagram video on my experience. I believe I will do just this, but make it a series on the mistakes along the way of dealing with Tuneink. I have no idea how to make a TikToc video or Instagram video, but I will quickly have to learn. Hopefully our son will eventually receive his sweatshirt.....but at this point, who knows. All I know is that the likelyhood of me every doing business with this company again is super duper low. "Kevin" from TuneInk needs to hire some more competent workers who can read a packing slip and count to two and put two of the correct items in the bag of a customer who ordered two and ship the item when they say they shipped it. You may be wondering how the sweatshirt that arrived turned out. As far as quality and uniqueness....it hit the mark. I am pleased with the product, but there are other companies and individuals on Etsy who do the same thing. If I need another item with song lyrics, I will try one of them out instead. It would be difficult to have a worse experience full of lies and passing the buck. Who knows, maybe "Kevin" will actually personally reach out to me and offer a sincere apology regarding this series of lies and mistakes from the company.

My order has not moved since Dec 9th. I have been requesting a reship, as we celebrated our Christmas on the 20th. The shirt has not moved since the 9th. Customer service kept saying to wait. Celebration came and went with no shirt, no update, no reship, and no refund. Customer service is deplorable.

I ordered the wrong song and within HOURS email them to cancel and redo the order and they refused. Terrible Customer Service