Saverio
Garbage.
Garbage. The app shows available TULU credit in the wallet and clearly displays it above the payment method, strongly implying that it will be used for the purchase. Despite this, the credit was ignored and the amount was charged directly to my bank account. Only after the transaction did the credit magically become zero. Whether the credit was technically expired is beside the point: **showing expired credit as available is misleading and unacceptable**. This is a clear lack of transparency and results in a very poor user experience. Customer support failed to properly read or address the issue and provided generic, dismissive responses. I will never use this service again and strongly advise others to stay away.
Response from tulu.ioMay 19, 2026
Hi Saverio, Thank you for taking the time to lay this out so clearly — we hear you. You're right on the core point: if the wallet displays credit prominently above the payment method, a user should reasonably expect it to be applied at checkout. Whether the credit was technically expired or not, the experience you described — credit visible right up until the moment of purchase, then quietly zeroing out after the charge — isn't the level of transparency we want, and that's a fair piece of product feedback we'll be taking seriously. We're also sorry the support response felt dismissive. A specific, well-articulated issue like yours deserved a specific reply, and we'll be reviewing how that conversation was handled. We'd like a second chance to make this right. If you email [email protected] and reference this review, we'll take another look at the charge and the credit personally — with full context this time. — The TULU Team