To view your personal credit report and credit score, visit TrueCredit. We have the resources and tools you need to understand and manage your credit report scores.
Transunion (tui.transunion.com) has 71 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 64 reviews with 1 star · Clear filters
Neil M.
I don't expect them to respond because that is beyond their capability but their right to monitor our credit should be removed. Their website never works (Unable to show status of Credit freeze) has been going on for 3 years. Lifting a freeze with Equifax and Experian is easy but with Transunion...not a chance. Every time I need a temporary lift it takes over an hour. Why is this company so difficult to work with?
Jose C.
This Bureau is so inaccurate and they can never review things properly. I paid off all my debt months ago and continue calling and disputing my items and they always shut me down saying the information I provided is inaccurate and there’s is correct. I hate this so much and I even provided documentation and statements showing them in good standing.
Noneya B.
Absolutely terrible. I have not been able to access my account for years because I forget my information. They ask me security which I answer correctly and then tell me it's wrong. News flash I know if I've ever had any other last names. I havent!!!
Anthony E.
Transunion downgraded my credit rating when I opened a new current account with Santander. I used the current account switching service, but when my old current account was closed 2 weeks later, they did not restore my original rating. What is even more bizarre is my old account had an agreed overdraft facility (which I never used) but the new one doesn't. I think they make up the ratings as they go along; they bear no resemblance to your actual financial position.
Colin T.
The information they provide is wrong - in my case they are stating I have missed paying gas bills which are actually the responsibility of a long term tenant in a property I own. Now my previously perfect credit score is showing me as a bad risk and I will have to spend time resolving. Fools.
MS
Transunion should be investigated the FCA. It's pretty clear this company is not fit for purpose. Not only does it deny I exist (because I choose to keep some of my information from public view) but when I try to complain all I get is an agent who tells me that it's (in essence) my fault and I have to write to them to clear it up by post. I'll admit that I lost it on the phone but after months of trying to sort this out, a website that doesn't appear to work and its sloppy handling of cookies... And when I did try to call all it did was try to get me to go through everyone I'd done before putting me through a guy with a very thick accent that I had trouble understanding. I could go on but I'm literally shaking from the experience. I wish my bank would partner with a company that has proper service and doesn't just write off people like this.
Val R.
Transunion should never be allowed to compromise the financial standing of innocent victims with their erroneous data. I had lived at my current address and was registered on the electoral roll since the beginning of 2021, BUT Transunion recorded that I was not registered. I obtained confirmation of the date of my registration from my Local Authority and I sent numerous copies to Trnsunion as evidence, but they ignored all my communications and, as a result, I missed out on mortgage offers. It took Transunion nearly two years to correct my credit report and it has been more than two months since the Ombudmsman ordered them to pay me £200 in (inadequate) compensation, BUT I AM STILL WAITING FOR THIS PAYMENT!
Manoranjan V.
I don't even ask for their service, they got my information from Natwest bank, fine.. The problem is they got my information is wrong ( Registered to vote), even though I have registered to vote & voting every single election also stood for the Parish council election.. so I send them an email to update the correct details also I phone them, But they seem to pass the ball to Natwest & they ask me to do their job. like, getting evidence from the local council. why should I need to send them evidence? which i never request their service? I explained everything but the lady lied to me . the next day they just email me they can't update the details and the wrong information will remain the same ...lol? rude. seriously?
