TstriveReviews of tstrive.com

Response from TstriveJun 17, 2026

Thank you for your feedback. We're sorry to hear that you were dissatisfied with your experience. We understand that the additional offers presented during checkout were not to your liking. These offers are optional one-time promotions that can be accepted or declined individually and are not required to complete a purchase. We would also like to clarify that the $19.99 charge is associated with the Wellness Challenge, a separate digital program that begins with a 14-day free trial. Customers receive information regarding the trial, renewal terms, and cancellation instructions, and no charge is applied unless the trial remains active beyond the 14-day period. Regarding your cancellation request, if you have already contacted our support team, we would be happy to review the status of that request. Customers can reach us at [email protected], and our team works to respond as quickly as possible. Finally, we're sorry to hear that your order has not yet arrived. Most orders are delivered within 3–8 business days, though occasional carrier delays can occur.

Response from TstriveJun 16, 2026

Thank you for your feedback. We're sorry to hear that this was your impression. We would like to clarify that the Wellness Challenge is a separate digital service from the physical supplement order. The Challenge includes a 14-day free trial, and no charge is applied unless the subscription remains active beyond the trial period. Customers may cancel at any time during the 14-day trial to avoid any charge. Because the Challenge is a digital service, access begins immediately upon enrollment and is not dependent on when the supplement bottles are delivered. As a result, the trial period may begin before the physical products arrive. We respectfully disagree with the characterization that this is "crooked." Information regarding the 14-day trial, renewal terms, pricing, and cancellation instructions is provided during enrollment and in subsequent email communications, including a reminder before any renewal charge is processed. We understand that customers may not always expect digital services and physical products to operate on separate timelines, and we appreciate your feedback regarding this experience.

Response from TstriveJun 16, 2026

Thank you for your feedback. We're glad that you found enough value in the product to proceed with your purchase, but we're sorry to hear that the checkout experience nearly caused you to cancel your order. We understand that the additional offers presented during checkout are not appreciated by every customer. These offers are optional one-time promotions available to new customers and can be accepted or declined individually. They are intended to provide access to discounted pricing on complementary products, but they are not required to complete a purchase. We recognize that some customers prefer a more streamlined purchasing experience focused solely on the product they originally selected. Your feedback is valuable, and we appreciate you taking the time to share your concerns. We hope the product meets your expectations and thank you for giving Tstrive a try.

Response from TstriveJun 16, 2026

Thank you for your feedback. We're sorry to hear that the ordering experience did not meet your expectations. The questionnaire and information pages are intended to help customers learn more about the product and determine whether it may be a good fit for their goals. We understand, however, that some customers prefer a faster and more streamlined checkout process. We also understand your concerns regarding the additional offers presented during checkout. These are optional one-time offers available to new customers and can be accepted or declined individually. They are not required to complete a purchase. We appreciate your feedback regarding both the ordering process and checkout experience, and we will continue to review customer suggestions as we work to improve them. Thank you for taking the time to share your thoughts.

Response from TstriveJun 16, 2026

Thank you for your feedback. We're glad you took the time to learn more about the product before placing your order. The questionnaire is designed to help us better understand each customer's goals and provide information that may be relevant to their specific situation. We also understand that the additional offers presented during checkout may not be everyone's preference. These are optional one-time offers available to new customers and can be accepted or declined individually. They are not required to complete a purchase. We appreciate your honest feedback regarding the ordering experience and will continue to review customer suggestions as we work to improve it. We hope you have a positive experience with Tstrive and look forward to hearing your thoughts after you've had an opportunity to use the product.

Response from TstriveApr 24, 2026

Thank you for your feedback, Tim. We’re sorry to hear that your experience felt frustrating. We’d like to clarify a few important points to avoid any misunderstanding. The “trial” you referenced applies only to the optional digital product, which includes a 14-day trial period. It does not apply to the physical supplement order. The additional amount you mentioned is not a cancellation fee. It is the price difference between the discounted subscription rate and the standard one-time purchase price for the 6-month supply. Subscription plans are offered at a lower price, and when a subscription is canceled early, the order is converted to a regular one-time purchase by applying that difference. This structure is in place to prevent misuse of discounted subscription pricing while still allowing flexibility for customers who decide not to continue. It also ensures fairness for customers who remain on the subscription long-term. We understand how this can feel unclear, and we appreciate your feedback regarding how this information is presented. If you’d like us to review your order in detail, please contact us directly and we’ll be happy to assist.

Response from TstriveApr 15, 2026

Thank you for your feedback — we understand how that can feel. The additional offers shown during checkout are completely optional and can always be skipped. They’re provided for customers who may want to take advantage of bundled deals, but they are not required to complete your purchase. We appreciate you taking the time to share your experience.

Response from TstriveMar 18, 2026

Thank you for your feedback — we understand your concern. We’d like to clarify that the tip option shown at checkout is completely optional and can always be skipped. It is not required to complete a purchase, and selecting it is entirely up to the customer. We appreciate you sharing how this came across, as we’re always looking to improve the checkout experience and make it as clear as possible.