TstriveReviews of tstrive.com

Response from TstriveApr 24, 2026

Thank you for your feedback, Richard. We appreciate you taking the time to share your perspective. We’d like to clarify that the pricing structure is not intended to be misleading. Subscription options are offered at a lower price, while one-time purchase options are also clearly available at checkout, allowing customers to choose the option that best fits their needs. The difference in pricing reflects the commitment associated with subscription plans. If a subscription is canceled early, the order may convert to the standard one-time purchase price by applying the difference. This ensures fairness for customers who choose the one-time option from the start and for those who continue with the subscription long-term. We understand that this model may not be preferred by everyone, and we appreciate your feedback regarding how it’s perceived.

Response from TstriveApr 22, 2026

Thank you for your feedback. We’re sorry to hear that your experience has been frustrating. We’d like to clarify that any $20 charge is related to an optional digital program or trial, which is separate from the physical product. This is disclosed during checkout and in confirmation emails, and reminder notifications are sent prior to billing with instructions on how to cancel. Regarding subscriptions, orders are only renewed if a subscription option is selected at checkout. Customers also receive reminder emails before renewal, including a direct self-cancellation link. If a charge occurs after a cancellation attempt, it is typically due to the timing of the request relative to the renewal processing. We do not ignore cancellation requests, and we do not charge customers arbitrarily. All terms, including pricing and renewal details, are outlined during purchase. We understand how this situation may have felt, and we’re happy to review your case in detail. Please contact us with your order information so we can take a closer look and provide full clarity.

Response from TstriveApr 21, 2026

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We’d like to clarify that our return policy, including the timeframe and conditions, is clearly outlined during the purchase process and in the Terms & Conditions. The 14-day window and refund structure are part of those stated terms and are applied consistently to all orders. In your case, a partial refund was offered as an exception, despite the request being outside of the standard return window. This was done as a gesture of goodwill rather than a requirement under the policy. We understand that this may not align with your expectations, but it is not hidden or misleading. We always encourage customers to review these details before purchasing and to reach out within the stated timeframe if they have concerns. We appreciate you taking the time to share your experience.

Response from TstriveApr 15, 2026

Thank you for your feedback. We’re sorry to hear that your experience has been frustrating. Shipping times can vary depending on processing and carrier transit, but we understand delays can be disappointing. Regarding results, responses can differ from person to person based on factors such as routine, diet, and consistency. We’d also like to clarify that discounted pricing is tied to specific promotional terms. If those terms are changed or declined, the order may convert to the standard price, and the difference is applied. This is outlined during the purchase process. We understand how this may have felt confusing, and we appreciate you taking the time to share your experience. If you’d like your case reviewed in detail, please contact us at [email protected] with your order information.

Response from TstriveApr 14, 2026

Hello Bob, The $19.99 charge is for the optional Peak Performance Challenge, which is a digital program that may be included with your order as a trial and converts to a paid service if not canceled within the trial period. This is separate from the physical product. This information is disclosed during checkout, included in the initial order confirmation email, and a reminder email is sent 7 days prior to the charge with instructions on how to cancel if you do not wish to continue. We understand how this can feel unexpected, and we’re here to help. If you did not intend to continue with the challenge, please contact us at [email protected] or reply to your email with your order details, and we’ll assist you right away.

Response from TstriveApr 9, 2026

We’re sorry to hear that the product didn’t meet your expectations. Results can vary from person to person, and for some individuals it may take more time, consistency, and supporting lifestyle factors to notice changes. That said, we understand your frustration if you haven’t seen the results you were hoping for. Regarding cancellation, there is no fee to cancel a subscription itself. However, if a subscription is cancelled early, the difference between the discounted subscription price and the standard one-time purchase price may apply, as outlined during checkout and in our Terms & Conditions. We take concerns like yours seriously and would like to review your case in detail, including the charges you mentioned. Tstrive Support Team

Response from TstriveApr 9, 2026

We’re sorry to hear about your experience — this is not the impression we want to leave. To clarify, once an order has been processed and prepared for shipment, we’re not always able to stop it in time, especially during high-volume periods. This may be why your cancellation request could not be applied before the order was dispatched. The additional emails you received are part of the included resources and optional programs that come with the purchase. These are communicated as part of the offer, but we understand they may not have been expected in your case. We take concerns about unanswered messages seriously. Our support team aims to respond promptly to all inquiries, so if you did not receive a response, we would like to investigate this further. Regarding the charge, all transactions are processed securely, though depending on the payment processor, they may appear as international charges on your statement. Please contact us directly at [email protected] with your order details so we can review your case, assist with the return process, and work toward a resolution. Tstrive Support Team

Response from TstriveApr 9, 2026

We’re sorry to hear about your experience — this isn’t the standard we aim to provide. To clarify, subscription details, including renewal timing and cancellation requirements, are shown during checkout and confirmed via email, along with reminder notifications before any renewal is processed. If a cancellation request is made after a renewal has already been processed, that order remains active for that cycle. We also take concerns about communication seriously. Our support team responds to all inquiries as quickly as possible, so if you didn’t receive a reply or had trouble reaching us, we’d like to investigate that directly. Regarding results, we understand that not every product works the same for everyone, and experiences can vary. Please contact us at [email protected] with your order details so we can review your case, verify what happened with the cancellation request and notifications, and work toward a resolution. Tstrive Support Team