TstriveReviews of tstrive.com

Response from TstriveJun 16, 2026

Thank you for your feedback. We're sorry to hear that your order has not yet arrived. We understand that receiving a review request before you've even received the product can be frustrating. These review invitations are typically sent automatically based on the order date and do not always reflect the current delivery status of a shipment. If your order is still in transit or delayed, we encourage you to contact our support team with your order details so we can review the shipment status and assist further. We appreciate your patience and agree that the best time to review a product is after you've had the opportunity to receive and use it.

Response from TstriveJun 16, 2026

Thank you for your feedback. We're sorry to hear about your concerns. We would like to clarify that the Wellness Challenge coaching program is a separate digital service and is not added without enrollment. The program includes a 14-day free trial, during which no charge is applied. Customers who do not wish to continue may cancel during the trial period to avoid any future charges. Information regarding the trial, renewal terms, pricing, and cancellation instructions is provided during enrollment and in follow-up email communications, including a reminder before any renewal charge is processed. We understand that there can sometimes be confusion regarding digital services that accompany a purchase, but we respectfully disagree with the suggestion that charges were applied for something you did not select. We would be happy to review your account and provide clarification regarding any charges associated with your order. We appreciate your feedback and the opportunity to address your concerns.

Response from TstriveJun 16, 2026

Thank you for your feedback. We're sorry to hear that you have not received your product. We understand how frustrating it can be when an order does not arrive as expected. While most orders are delivered within the estimated timeframe, shipping delays, carrier issues, address errors, or other delivery exceptions can occasionally occur. If you have not already done so, please contact our support team at [email protected] with your order details so that we can investigate the shipment status and work toward a resolution. We are committed to helping customers receive the products they ordered and will be happy to review your case. We appreciate your patience and the opportunity to assist with this matter.

Response from TstriveJun 16, 2026

Thank you for your feedback. We're sorry to hear about your experience. We understand how frustrating it can be to be waiting for your order while also receiving communications about other services. We would like to clarify that the $19.99 charge is associated with the Wellness Challenge, a separate digital program that begins with a 14-day free trial. No charge is applied unless the trial remains active beyond the 14-day period. Customers receive information about the trial, cancellation instructions, and a reminder before any renewal charge is processed. Regarding your order, we're sorry to hear that it has not yet arrived. Shipping delays can occasionally occur due to carrier-related issues or other factors outside of our direct control. Please contact our support team at [email protected] with your order details so we can review the shipment status and assist further. We appreciate your patience and the opportunity to help resolve the matter.

Response from TstriveJun 16, 2026

Thank you for your feedback. We're sorry to hear about your experience. We understand how concerning it can be to receive a delivery notification and then be unable to locate the package. While carriers occasionally mark shipments as delivered before the package is physically dropped off, or deliver to a secure location, neighbor, parcel locker, or another nearby area, we understand that this can be very frustrating. We would like to assure you that a carrier delivery issue does not mean you have been scammed. If your tracking information shows delivered but the package cannot be located, we encourage you to contact our support team at [email protected] as soon as possible with your order details. We can review the shipment, work with the carrier, and help determine the next steps. We appreciate your patience and the opportunity to investigate the matter further.

Response from TstriveJun 16, 2026

Thank you for your feedback. We're sorry to hear that your experience has left you feeling frustrated. We would like to clarify several points for future readers. The Peak Performance Plan is a separate digital program that begins with a 14-day free trial. Customers receive information regarding the trial, renewal terms, cancellation instructions, and a reminder email before any renewal charge is processed. While we understand that emails can occasionally be filtered into spam or junk folders by email providers, the inability to view an email does not change the terms of the trial or prevent the renewal from occurring if the subscription remains active beyond the trial period. We would also like to clarify that the supplement subscription and the Peak Performance Plan are separate services. Subscription options for supplements are selected during checkout, and the chosen purchase option, renewal schedule, and order details are reflected in the checkout process and confirmation emails. Regarding customer support, cancellation requests can be submitted via email at [email protected], and our support team reviews inquiries as quickly as possible. While we do not currently offer phone support, we are committed to assisting customers through our support channels. Finally, we respectfully disagree with the characterization that the company is a scam. Tstrive operates as a legitimate business, clearly discloses its subscription terms and digital service terms, and provides customers with the ability to manage or cancel subscriptions according to those terms. We appreciate your feedback and the opportunity to clarify these points.

Response from TstriveJun 16, 2026

Thank you for your feedback. We're sorry to hear that you have not yet received your order. We understand how frustrating it can be to receive review requests before you've had the opportunity to receive and try the product. These review invitations are sent automatically based on the order date and do not always reflect the current delivery status of a shipment. Our usual delivery timeframe is 3–8 business days, although occasional carrier delays can extend delivery times beyond that estimate. If your order has not yet arrived, please contact our support team at [email protected] with your order details so we can review the shipment status and assist further. We appreciate your patience and agree that the best time to evaluate a product is after you've had the opportunity to receive and use it.

Response from TstriveJun 16, 2026

Thank you for your feedback. We're sorry to hear that you have not received your order. We understand how frustrating it can be when a package does not arrive as expected. However, we respectfully disagree with the suggestion that this makes us a "rip off." Shipping delays, carrier issues, lost packages, or delivery exceptions can occasionally occur and do not mean that an order was not processed or shipped. If you have not already done so, please contact our support team at [email protected] with your order details so that we can investigate the shipment status and work toward a resolution. We are committed to helping customers receive the products they ordered and appreciate the opportunity to assist with this matter.