poor communication if any, took 4 days to get a order confirmation email. I received an email 5 days ago to track my shipment/delivery and still when I click track...it says no tracking info is available yet!!! My order placed on 9/23/2024--no idea when my order is arriving if at all!
Terrible service--poor care to your customer. I will not return to purchase again.
***This is exactly why a delivery email not only should be given but is expected by any customer!!!!****
Response from Tshirt at Low PriceOct 3, 2024
We have checked and found that your order was delivered on Monday, September 30, at 11:30 A.M., and it was placed in/at your mailbox. Please check your mailbox area to confirm that the order has arrived.
If you still cannot find the order or if there are any issues, please let us know so we can assist you promptly.
TP
Trent P.
Quick Shipping, Product is a waste
Shipping was super quick. Shirt is way too big for the size and image quality is poor compared to what's seen online. Overall a waste of $28. Won't order again.
Response from Tshirt at Low PriceJun 30, 2024
Dear Trent,
Thank you for shopping with us. Could we ask which size you choose when placing the order? Please take a photo of the size tag on the item to our customer support email [email protected]. If they are not the same, we will take responsibility to send the correct one instead without any fee. However, if you received a size that is the same as what you ordered and it doesn't fit, we are sorry that we cannot support an exchange for another one as this is not our fault. A size chart with the correct measurements has been clearly posted on our website. Thank you for your understanding, and we look forward to receiving a photo of the item's size tag.
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Warm regards,
Zoe Mcfadyen
Customer Success Manager, TALP LLC
DF
DFDvids
Is my package gonna come or did I get scammed?
Still wondering if it will come before Christmas. Ordered a custom pair of crocs for my friend and still waiting on em. Ordered Dec 7th to have enough time for it to ship and it's the 17th with no shipping confirmation, just says processing. It says 6-12 processing days for custom stuff during holidays and 7-15 shipping. I at least want to know if it will arrive by Christmas and to have more updates
Response from Tshirt at Low PriceDec 18, 2023
Dear David,
Thank you for your recent purchase.
Please note that delivery typically takes 4-8 working days (excluding a 3-5 working day production process) and the tracking information link may not be updated until your package reaches the next checkpoint. You can monitor your order here:https://www.laposte.fr/outils/suivre-vos-envois?code=LD172268103FR
For inquiries, don't hesitate to reach out.
Warm regards,
Zoe Mcfadyen
Customer Success Manager, TALP LLC
JO
joelle
placed an order
placed an order , no confirmation email or tracking info? is this legit?
Response from Tshirt at Low PriceDec 14, 2023
Dear Joelle,
Thank you very much for your recent order.
We've received your order securely. Additionally, we assume you've already confirmed it, considering your awareness and inclusion of the order number as the reference in this review.
All of our products are custom-made to order to the highest quality standards. So we need time to produce and check product quality before shipping.
We have been processing your order and it is usually available for the next step in 5 to 7 business days. Once your package ships, we will send you an email with a tracking number and link so you can see the movement of your package.
Warm regards,
Zoe Mcfadyen
Customer Success Manager, TALP LLC
UJ
Ursula J.
I ordered one mug
I ordered one mug, was charged for two mugs at two different prices. I received one mug.
Response from Tshirt at Low PriceNov 30, 2023
Dear Ursula,
We extend our gratitude for your recent purchases.
Your two orders, numbered 190409 and 190278, have been processed. Order 190278 has already been delivered, and you can track its progress at https://www.ups.com/track?loc=en_US&tracknum=92612903031383543477852522&requester=ST/trackdetails. The second order (190409) is scheduled for delivery on December 4th. You can monitor its status using the tracking number: https://www.ups.com/track?loc=en_US&tracknum=92612903029216543416008849&requester=ST/trackdetails.
Since these orders were placed at different times, they will be delivered separately. We kindly request that you consider editing your review after receiving all your orders. Your cooperation is appreciated.
Warm regards,
Zoe Mcfadyen
Customer Success Manager, TALP LLC
JG
Jamar G.
I placed this order on July 23
I placed this order on July 23. It didn’t ship to me for weeks. I finally got a tracking number and I still never received the order. Eventually, the tracking number said the item was delivered but I never received it. I reached out to the shipping company and they asked me to wait two days to see if it arrived and then contact the vendor. I reached out to the vendor, T-shirt at low price, thru email and I’ve not heard back from them. I’ve been emailing for about a week now and no one has responded. I called the phone number I found online and once I hung up, I got a text suggesting that I email support which of course I’ve been doing for weeks! I want my money back. This is a scam. They have not honored my order. They will not respond to any of my requests. I am about to contact the consumer agency in my state.
Update: they’ve said that any suggestion that they don’t respond to emails is inaccurate and yet I’ve got a bunch of messages in my outbox sent to support that have yet to be responded to. I loathe being accused of being a liar. I’ve reached out to the shipping agency for a claim form as tshirtatlowprice.com recommended and will update with any new information since this appears to be the only way to get a response from them.
Update: After a little over 2 months and really stressful back and forth, I have my item. That being said, I doubt I’ll be using TALP in the future.
Response from Tshirt at Low PriceSep 13, 2023
Dear Jamar,
We are pleased to inform you that the tracking number for your recent order, confirms a successful delivery to your designated shipping address. Your order was dispatched without any issues from our end, and we appreciate your trust in us.
Right after we got your notice about not receiving your item, we recommend contacting the shipping carrier directly for more personalized assistance, as the issue may not be related to our services.
To further assist you, we suggest inquiring with the shipping carrier about the possibility of obtaining a claim form for the lost item. If they provide you with such a form, please let us know, and we will be more than willing to send you a replacement for your order.
We want to emphasize that we are dedicated to providing exceptional customer support. We have been promptly addressing all emails and inquiries from our valued customers. Any claims suggesting otherwise are not accurate.
If you have any additional questions or require further assistance, please do not hesitate to reach out to us. We are committed to ensuring your satisfaction.
Thank you for choosing our company and for allowing us the opportunity to support you with all our heart.
Warm regards,
Zoe Mcfadyen
Customer Success Manager, TALP LLC
MH
Mollie H.
Man or Muppet Shirt
I ordered 3 Man or Muppet shirts for my brothers and I and was highly disappointed because all 3 of them came missing the N in “man” but they did come in a timely manner and no damages to package. Overall 2/10
JA
J A.
Not worth the price
I thought the quality of the shirts were low for the price, and it also seems that even though the size selection had women's, the shirts we received weren't a women's cut at all, so they were really quite large.
