Terrible customer service. Ordered an L shirt and when I changed the material it defaulted to S. Immediately contacted their customer service and didn’t get a response until way later and they said it was too late. Presumably they’d refer to receive a returned order in the mail and process that. Get your ts elsewhere.
Response from Tshirt at Low PriceJan 23, 2024
Dear Peter,
Thank you for taking the time to leave a review for our store.
Your feedback is immensely valuable, and we sincerely appreciate your support. Your input plays a crucial role in our ongoing efforts to enhance our services and meet the expectations of our esteemed customers.
Regarding your order, we understand that there was a request to change the size from S to L after the initial order placement. Unfortunately, by that point, the order had already been processed, and our system did not allow further modifications. It's important to clarify that our system doesn't default to a specific size without reason, and your original size selection was duly recorded.
We apologize for any inconvenience this may have caused and appreciate your understanding in this matter. If you have any further questions or concerns, please do not hesitate to reach out.
Thank you once again for choosing our store.
Best regards,
Zoe Mcfadyen
Customer Success Manager, TALP LLC
JB
judith B.
This company is horrible
This company is horrible! I have never ordered from them before and so ordered a 'Freedom' T-shirt from them costing over $43.00. There was no sizing for me to see and I thought they were gauging the T-shirts in men’s sizes so I ordered a small. When I got the shirt it was way too small and I wrote to them that I wanted to exchange it for a medium and they said I COULD NOT EXCHANGE IT !! I had just received it, never worn it and it still had all the tags on it it was new. I am now writing to PAYPAL and filing a claim and I will never ever do business with this company again. Watch out for them because they seem like a scam company and their customer service is terrible and they will not work with you in exchanging a brand new T-shirt because it doesn’t fit to a larger size! Now I have a $43 T-shirt that I don’t know what to do with and it was a idealistic T-shirt about freedom and quality and those T-shirts and all the NFL coaches and players are wearing so I wanted to get one of those but do not buy from this company -they’re terrible!
Judith Bean
Response from Tshirt at Low PriceJan 2, 2024
Hi Judith,
Thank you for reaching out to us, and we appreciate your interest in our products. We understand that sizing can be a crucial aspect of your shopping experience, and we want to ensure that you have all the information you need to make an informed decision.
We would like to kindly draw your attention to the size chart that has been prominently displayed on our website. We make every effort to provide detailed and accurate information to assist our customers in selecting the right size for their items. The size chart is available on the product page, and we encourage customers to review it before making a purchase to avoid any sizing issues.
We understand that oversights can occur, and we genuinely regret any inconvenience you may have experienced. However, it's essential to note that the size chart is a valuable resource provided for our customers' benefit, and it is their responsibility to review it before placing an order.
In line with our business policies, we can only accept returns or exchanges in specific situations outlined in our policy:
Wrong style or size from what was ordered.
Damaged item(s) due to poor packaging or during shipping.
Our policies are in place to ensure fair and consistent treatment for all our customers. We appreciate your understanding and cooperation in respecting these guidelines.
If your situation falls within the outlined criteria, please provide us with the necessary details, and we will be more than happy to assist you with the appropriate resolution.
We value your patronage and are here to address any further questions or concerns you may have. Thank you for your understanding and cooperation.
Warm regards,
Zoe Mcfadyen
Customer Success Manager, TALP LLC
NJ
nizhoni J.
Ordered on Dec 7th and package never…
Ordered on Dec 7th and package never arrived and they won't send a refund. Emailed several of time to see if something can be done or worked out but they just want to keep my money when my order never came. Smdfh. definitely not order from this company again. Do not recommend.
Response from Tshirt at Low PriceDec 27, 2023
Dear Rhonda,
We regret to inform you that we encountered difficulties delivering your recent order, due to an incorrect shipping address. Despite our best efforts, we attempted delivery twice without success. We understand your frustration, and we sincerely apologize for any inconvenience caused.
Unfortunately, as the incorrect shipping address was provided, we cannot offer a full refund for this order. However, we remain committed to resolving this issue to your satisfaction. Please contact our customer support team, and we'll explore possible solutions or alternative arrangements.
We appreciate your understanding in this matter and value your continued support. Thank you for choosing us, and we look forward to assisting you further.
--
Warm regards,
Zoe Mcfadyen
Customer Success Manager, TALP LLC
MA
Michael A.
Would never buy from this company again
Would never buy from this company again
Response from Tshirt at Low PriceSep 25, 2023
Dear Michael,
We sincerely appreciate your recent patronage at our store. It has come to our attention that you recently placed two orders with order numbers 180036 and 176991. We are pleased to confirm that both orders have been successfully delivered to the shipping address provided. The shipping information for your reference is as follows:
- Order 180036:
- Tracking Number: 92748903029216543489714988
- Order 176991:
- Tracking Number: 92748903029216543489448180
Both shipments were handled by UPS, ensuring reliable and efficient delivery services.
However, we have not received any communication from you regarding your recent purchases. Your satisfaction is of utmost importance to us, and we are committed to addressing any concerns or inquiries you may have. Please do not hesitate to contact us at your earliest convenience to discuss your experience or any issues you may have encountered.
Our dedicated team is here to assist you and ensure your shopping experience meets your expectations. Your feedback is invaluable in helping us continually improve our services.
Thank you for choosing us as your preferred shopping destination, and we look forward to hearing from you soon.
Warm regards,
Zoe Mcfadyen
Customer Success Manager, TALP LLC
GZ
Giovanni Z.
No tracking number, misterious delivery.
It's been two weeks since I placed my order, and I haven't received any confirmation or a tracking number, just the email confirming that the order is 'being processed'. This was a birthday gift. Truly disappointed, I highly advise against buying from this site.
Response from Tshirt at Low PriceSep 22, 2023
Dear Giovanni Zampieri,
I hope this email finds you well. We have made several attempts to contact you regarding your recent order, but unfortunately, we have not received any response. Your satisfaction is of utmost importance to us, and we want to ensure you are well-informed about your order's status.
We have contacted our shipping partner, DHL, and they have provided us with the tracking information for your order.
Your tracking number is: GM22B0417745BE4BBF92F2
We strongly urge you to use this tracking number on the DHL website or app as soon as possible. It will allow you to monitor the status and location of your shipment in real-time, ensuring you are aware of its progress.
Thank you for choosing us for your shopping needs, and we look forward to your response.
Warm regards,
Zoe Mcfadyen
Customer Success Manager, TALP LLC
KD
Katherine Daniel R.
Never Received Order
My order was placed August 18th and it still has not been processed or shipped. I have received no correspondence since I placed the order on the 18th. This is for a single shirt and it should not take almost 2 weeks to ship. This is for a birthday gift. Since I am fairly certain this is a scam I will not have to report the charge as fraud so my credit card company can recuperate the cost. Like the other review states I too was ignored by customer service after trying to email them multiple times and there is no phone number to call. Very suspicious.
SS
sherrea S.
Sizing is all wrong
Sizing is all wrong. I ordered a women's size L and was sent a men's size large that fits more like a medium. Very disappointed with the quality and Sizing of the shirt. I be sending it back for a full refund.
KB
Kim B.
Terrible with no returns if you don’t like the product
They are a terrible company that does not allow for returns. We ordered a sweatshirt that looked nothing like the picture. When we tried to return it within the thirty day window, they refused. They offered a 20% off coupon instead. I’ve never had this kind of experience with an online retailer in my life. Stay away.
Response from Tshirt at Low PriceAug 10, 2023
Hi Kim,
I looked into your situation and our refund policy does not allow one in this case. The hoodie you received is exactly like the photo on our website. I also note clearly the shirt material.
I understand that you might be sad about this situation but as a sign of good faith, I gave you a 20 discount code.
I appreciate your understanding.
Kind regards,
Jasmine from TShirt At Low Price
