fouzia N.
very negative experience
I placed an order for their creams, but less than 20 minutes later I realized I no longer needed them and immediately emailed to cancel. Despite how quickly I acted, they didn’t bother to check or respond in time and later claimed the order had already been shipped. Let’s be clear: this means they are processing orders without even looking at incoming cancellation requests. Because of their negligence, I was forced to pay return shipping fees for an order I tried to cancel almost immediately. What’s worse, after the order was already shipped, they suddenly sent me a 40% discount offer. That makes it pretty obvious—they rush orders out the door to lock you in, then try to “sweeten” the deal afterward instead of actually respecting customer requests. This feels like a deliberate tactic, not a mistake. Very disappointing experience, and I would absolutely not recommend this company.



