Vanessa F.
Good product, disreputable business
I should mention they offer a discount after ordering if you leave a 5-star review on Trustpilot- I did not do this so don’t know if it is legit, but it explains what shows up here- many 5 star reviews that are not about the product itself. I actually am very pleased with the product but the pressure after ordering to leave a 5-star review and order additional products, contradicting the merits they tout of the original product, is off-putting. Also, I placed a one-time order but they attempted to charge my card the next month for what I assume is a subscription I never signed up for. In summary, try this balm, but purchase from a reputable company.
Response from SerabelAug 5, 2026
Hi Vanessa , We’re sorry to hear about your concerns, and we truly appreciate you taking the time to share your feedback. We’re glad to hear that you’re pleased with the product itself. At the same time, we understand your concerns regarding your experience after placing your order and the questions you had about reviews, additional offers, and subscription details. We value honest customer feedback and encourage our customers to share their genuine experiences. We also understand how important it is for customers to have clarity regarding any available offers and order options. Subscription details are presented during checkout so customers can select the option that best fits their needs. We would appreciate the opportunity to review your account and address any concerns regarding your order. Please reach out to our team at [email protected] with your order details so we can assist you further. Warm regards, Serabel Customer Care Team



