PawsyReviews of trypawsy.com

Response from PawsyMay 18, 2026

Hi Heather — thank you for the detailed feedback, and I'm genuinely sorry the experience didn't meet your expectations. Let me address each concern directly because they're all fair questions: On shipping origin: Pawsy Labs is a US company headquartered in Newark, Delaware (Elevator LLC). Our product is manufactured at a GMP-certified facility, and we ship worldwide directly from origin rather than routing everything through a US warehouse first. This lets us guarantee faster delivery for international customers, maintain product freshness, and significantly reduce shipping emissions vs. the traditional "ship to US warehouse, then re-ship globally" model. Many natural supplement brands (human and pet) do the same — it's standard practice for global D2C operations. On the COA: We absolutely have third-party Certificates of Analysis for every batch, testing for purity, potency, heavy metals, and contaminants. We just don't auto-display them on the site, but they're available on request — please email [email protected] and we'll send yours over directly. On packaging: Apologies if the packaging arrived damaged or in poor condition. If you'd like to share a photo at [email protected] or [email protected] we'll take that up with our fulfillment team immediately. On dosing safety: You're 100% right that weight-based dosing is a broad spectrum, not one-size-fits-all. The wormwood in our formula is standardized to 0.85% thujone (well below safety thresholds) and the black walnut is hull extract (juglone processed out, not whole nut). Both have been used in veterinary herbalism for decades at calibrated canine doses. That said, your instinct to dig deeper before giving anything to your pups is exactly the right approach. If you'd like to give it another look with the COA in hand, we'd love to send it over. If not, we honor our 90-day money-back guarantee — just email us and we'll process your return. Thank you again for the feedback. Genuinely. — Pawsy Labs Team 🐾

Response from PawsyMay 18, 2026

Hi there — thank you for the honest feedback, and I'm genuinely sorry the experience landed this way. The shipping delays you experienced are real and we own that completely. The "sorry for the delay" emails were meant to keep customers informed, but you're right that without a firm ETA they start to feel hollow — that's a process gap on our end we're actively fixing. To be clear: Pawsy Labs is a real US company (Elevator LLC, Newark Delaware) with a 90-day money-back guarantee. Your shipment notification was real, not a placation — tracking should update with real movement as carriers scan it. We understand if you don't reorder, and we don't expect a second chance to be handed over lightly. But once your order arrives, if the product doesn't deliver for your pup, the 90-day guarantee covers a full refund — no returns, no friction. Just email [email protected] or [email protected] and we'll process it. Thank you for sticking with us this far. We hope it works for your pup despite the rocky start. — Pawsy Labs Team 🐾

Response from PawsyMay 18, 2026

Hi there — thank you for taking the time to share this, and I want to address each piece directly because every concern you raised is fair. On the unlabeled product: that was a manufacturing issue with a specific batch where labels were missing from the bottles. We caught it on our end and have since corrected it with our supplier, but it should never have reached you that way. Apologies — you should have received a clearly labeled product with full ingredient and dosing info. On the book: just to clarify, the book is a digital e-book that's delivered automatically via email after purchase, not a physical item. If you didn't receive it, it likely landed in spam or the wrong email was on file. Please email [email protected] and we'll resend the correct version directly. On customer service: getting scripted excuses instead of a real resolution is genuinely the opposite of how we want to operate. That feedback is going straight to our support team lead. On the unauthorized charge: this is the most urgent piece. Please email [email protected] or [email protected] with the subject "URGENT — unauthorized charge + Trustpilot review" and reference your original order number if you have it. We'll process the refund immediately and confirm in writing that your details are removed from any recurring billing. You shouldn't have to fight for this twice. Genuinely sorry for the experience. This isn't the standard we hold ourselves to and we're going to make it right. — Pawsy Labs Team 🐾

Response from PawsyMay 18, 2026

Hi there — sorry the experience landed this way, and I want to address each point directly. On the company: Pawsy is a real US-based company (Elevator LLC, registered in Newark, Delaware). Our flea & tick pendants are manufactured at a GMP-certified facility and shipped worldwide directly from origin — that's standard for global D2C operations and lets us reduce shipping emissions and keep costs reasonable. The shipping time on your order was longer than acceptable though, and that's on us. On the automated responses: getting bot replies instead of a real person is genuinely the opposite of how we want to handle support. That's feedback going straight to our team lead. On the product not working: every pendant is covered by our money-back guarantee, no questions asked. Please email [email protected] with the subject "Trustpilot review — pendant not working" and reference your order number. We'll process a full refund directly. The pendants don't work for every dog and every environment, and we honor that when it happens. Thank you for the honest feedback. We're going to make it right. — Pawsy Team 🐾