Francis B.
I bought two packs and was supposed to…
I bought two packs and was supposed to get two free, I paid $59.98 full price. I sent a picture of the order and have not received any info or reply. I hope to hear from them asap, not happy, and it was almost 3 weeks to receive the product, not as quick as the website describes. Hopefully they will get back to me and correct the issue.i also have the video delivery if they want it. Ridiculous
Response from EverWellOct 16, 2026
Hi there, We sincerely apologize for the frustration caused by the delay in receiving your order and the lack of response regarding your Buy 2, Get 2 Free promotion. We understand how disappointing this experience must have been, especially after you paid $59.98 and expected to receive all four packs. We would appreciate the opportunity to review your order and the photo you previously submitted so we can investigate the promotional offer and determine the appropriate resolution. We also apologize that your delivery took longer than expected. Please reach out to our customer support team with your order details so we can look into this matter as a priority. Thank you for bringing this to our attention. We appreciate your patience and hope to make things right.