TryCocoBeautyReviews of trycocobeauty.com

The results of using their product are greatly exaggerated and they do not deliver on their promotional offers. I recently purchased three masks because they promised to provide an additional three for free, which I did not receive. Although all of their confirmation and shipment emails said I would be getting three free, they insisted I didn't meet the requirements of the offer. After several confrontational emails from their customer service team they assured me I would get my free masks with my next purchase. Fool me once, shame on you. Fool me twice, shame on me. No thank you.

I placed an order almost a month ago still have not received it. They claim it’s in customs, if it’s going to take that long I’m not putting anything on my face that’s been in some hot warehouse you’re out of your minds. I want my money back you people should go out business but you got a good thing going ripping people off

SCAM DO NOT BUY!! After placing two separate orders, both of them were apparently returned to sender, although I did provide the correct mailing address. I reached out to CocoBeauty and they did in fact confirm both orders were returned to them. As such, I asked them to confirm when I would be getting a refund. They advised me they are unable to refund me for the returned product but they would reship the order to me if I pay for shipping. This is ridiculous that they would not refund me for orders I never received and they actually have confirmed are in their possession - and then try to get me to pay them more $$ to reship it back to the same exact address that I never received it at again??! I will be filing complaints with the Better Business Bureau and a fraud case with my credit card company. The other reviews are right, this is a SCAM - please DO NOT DO BUSINESS with this company.

I am interested in this product… But after reading reviews I am reluctant to purchasing .. Why ? Because this is a sign that it is a product coming from China.. I have been duped on many occasions with delivery in most cases it took many weeks or months when and if the package arrived you can see it was sent from Mainland China, and if you check what company processes the order it is a Chinese holding company.. my credit company has advised me NOT to purchase from these companies.. when you see a product that sounds to good to be true .. there is no Quick fix ! Why do you think that the Beauty industry is making billions of dollars 💸 in profits .. these Asian companies are in on it ! Don’t get hooked on it , eat well care for your skin and age gracefully is my advice.. and save your frustrations and money .. 🥰🌹

Placed an order over 13 days ago on the premise that they advertised it would reach me in the uk by the 14th of august. It is now the 19th. After speaking to customer service and asking for a refund as they have not delivered on what the advertise I was told I would need to pay to return the item my self before a refund could be issued. Why am I paying for your false advertising? I was told by customer service that actually it can take up to 15 working days to reach the uk. I have went on their website today to find where exactly it states this, low and behold I can order the same items with the promise that I will receive delivery in 8 business days! So clearly still false advertising the arrival dates. I would be happy to have just accepted my disappointment and taken a refund but no even that has to be hard work with this company and cost me more money. It is an absolute joke and you seriously need to update your website with clear and accurate delivery time frames.

I have placed an order over a month ago and have not received it yet. When tracking the order, it only shows "in transit", but no information as to where the order actually it. This has not been updated in over two weeks. I have sent several emails and there is yet no reply. I would love some feedback on order #20800. Orders shouldn't be this difficult...

It is a scam the masks are falling apart with the slightest touch. Looks nothing like the website. Avoid

Placed an order only received a confirmation code. I’ve had no correspondence from Coco Beauty whatsoever. When I try use the ‘track your order’ using the confirmation code it just states couldn’t find order. If I log in using my email address it says no orders… I’ve checked and they’ve definitely taken the payment for the order. To top it off I’ve tried to email the address on the website to receive this back “Address not found Your message wasn't delivered to info @ trycocobeauty. com because the address couldn't be found or is unable to receive email.” So right now I have no way of contacting this company nor do I know when or if I’ll even receive my order.