Kim
No response to emails
While i was still trying the frist order. I received an email that my 2nd order was shipped, that I did not order I have sent multiple emails asking them to stop sending me any more ordes. No response to any of me emails. My next step will be to dispute the charges to my credit card and report them..Update after they promised that someone one would contact me. It has been almost 2 weeks and no one has reached out. I am very frustrated and upset about my experience with this company. Next time it happens i will be disputing the charges and reporting they to the Better Business Bureau.
Response from TrybloominJun 12, 2026
Hi Kim, "My next step will be to dispute the charges..."—I want to stop right here, reach through the screen, and send you a genuine apology. Reading about your experience is incredibly frustrating, and I completely understand why you are feeling so angry, unheard, and ready to take action with your bank. Being charged for a second order while you were still trying to figure out if you even liked the first one—and then hitting a complete wall of silence after sending multiple emails—is deeply upsetting. Please know that we never want you to feel trapped, ignored, or forced to pay for things you didn't intentionally order. I want to directly address what happened because you deserve complete transparency. First, it is completely unfair that your messages have gone unanswered when you were proactively trying to pause your shipments. We completely recognize how fast-moving shipping alerts can be, but falling into a communication breakdown when you are simply trying to manage your own wallet is not the kind of experience we ever want our community to face. You should never have to resort to disputing card charges just to get a company's attention. We don't take your trust lightly, and you should never have to fight through silence to get support. We want to take care of this and make it right for you immediately. I am escalating your case directly to our customer care With deepest care, Olivia




