Im starting to believe i been scammed my order still haven't arrived and when I track it I get tracking number doesn't exist on usps but when I track it on the website it says it's been delivered or it and exception
KS
K S.
Never received my product
Never received my product. Asked for refund being I never received my order and……… crickets. Amazing how they never respond. Very frustrating, not a top notch company in my opinion.
FR
Freddye
Did a one time only!
Did a one time only!! Paid higher price for one time only . Company charged again on auto ship. Unable to call Unable to claim/ file for refund. Email no response. Phone number on web site will not dial goes to no call. Help need refund
JR
Jaime R.
Worst experience!
ordered Youth Skin freeze-dried eye patches without realizing it was a subscription. Before I even received my first order, the second shipment was already confirmed. I contacted customer service immediately, but they refused to cancel the second order—even though it had not shipped yet. Customer service was extremely unhelpful and frustrating to deal with.
When I finally received the first order, I was shocked by the packaging. The patches came in small, unlabeled baggies with no product description, no ingredient list, and no instructions. Because of this, I was not comfortable trying the product. I requested a refund, but they refused to honor it. They also would not refund the second order, which I still had not received at that point.
Additionally, the product description is misleading. It states that you receive 10 patches, but in reality, you only get 5 usable eye patches. They count the freeze-dried patch and the backing patch that holds it on your eye as two separate patches.
Between the deceptive subscription, poor customer service, questionable packaging, and misleading product claims, I will never recommend this product or company.
KE
kelli
The freeze-dried piece of the eye mask…
The freeze-dried piece of the eye mask comes apart in your hands. I've tried several different ways, but the white freez-dried piece crubbles when you tried to get it out of the package. Further - I've cancelled my subscription, but received another package in the mail the other day. I trust I will not receive any further packages.
CU
customer
I never received my order and can’t for…
I never received my order and can’t for anyone to help with this
CL
Caitlin L.
Company never shipped my order
Company never shipped my order. Every time I asked for an update on shipping, they responded that I would receive a tracking number " in a few days". I never received a tracking number and after about 6 weeks I requested to cancel and refund which they did. However, one week later they recharged me for the same order and told me I had started a subscription, which I had not. They directed me to a subscription page to manage my subscription. This page does not work and results in an error message. I am now trying to get this order canceled and refunded. This company is a scam!!
RE
Rebecca
I don’t like this stuff it falls apart…
I don’t like this stuff it falls apart when you try to put it under eyes and I seen no improvement that being said I only have used it 3x I think I’ve wasted 40 bucks!