TrustPoint InternationalReviews of trustpoint.one

I bought an OMRON TENs Machine and it really actually worked well for my arthritis. I had only barely used them a few time over a period of 3 weeks (hence it was well under warrantee) and unfortunately the sticky pads they gave were not very sticky anymore ]. I wrote to them to ask them if they could please replace them. They wrote back at first saying I should buy new pads then how I should clean them and eventually they said I should send back the whole machine and that it would take over a period of 14 days to receive and more time to process and even more time if they decided to replace the pads and maybe return my machine. I explained that with the colder weather now I needed to be using the machine regularly and cannot be without it for such a long period of time. They wrote back basically saying they could do nothing else. Very disappointed with the customer service👎🏼

I am not a customer, but a freelance contractor of this company, desperately trying to finally get paid overdue invoices. Yet so far, only delaying tactics from the payment department. To not pay your contractors in time is, IMHO, rather unethical. Which puts in question the whole TRUST of Trustpoint.