Terence J.
Microsoft
=Please see attached, in 2019 you kindly replace my faulty Surface Pro 4 after only 3 years of home use. I am writing again to inform you that this product failed in under two years with a major hardware problem where it would not reboot. After contacting your technical department the only help they could offer was a refurbished Surface Pro 4 at a cost of £568 which I declined. Because all my documents files and Photo’s are in Microsoft and also I have Office I have purchased against my wife’s wishes a new Surface Pro 7 from your Microsoft Store Order Ref: 1583941985 at a cost of £809.10. I thought Microsoft was a quality brand like Apple however, from my experience it is certainly not. As mentioned in my original emails prior to retiring I had always used Apple and my wife has Apple Laptop and iPhone both several years old and working fine. We are both pensioners and only use our products for personal use I so disappointed with the quality and wish I had stuck with Apple like my wife. Regards Terry Jackson Hi Mihaela Further to my earlier response see attached photo’s regarding my issue Sent from Mail for Windows 10 From: Microsoft Customer Support Dear Mr. Jackson, Good afternoon! My name is Mihaela and I am from the Executive Escalation Team at Microsoft. It has been brought to our attention that you have got a very bad experience with our support team so far. Our apologies for that. Could you please confirm if the number that I have ( is correct? Please let me know if it is OK with you to call you tomorrow, at 11 am to work towards a resolution on your Microsoft issue? Thank you. Kind regards, Mihaela Yes please call me Waited all day no call from Microsoft no surprise



