Ordering parts for your equipment can be frustrating and difficult. At TruPar.com, we understand that when a piece of equipment is down, your entire operation can come to a standstill. We have built tools to help you get the support you need, so you that you can get the correct part, and quickly! With real-time pricing & and availability and same day shipping for instock items, you can have your part in a matter of days. Our dedicated support team will help you locate the part you need for your equipment, and will assist you if you have any questions during the checkout process. We’ve incorporated tools like “Lists” and “Quotes” to make reordering a breeze. Our commitment to service, knowledge, and product availability has made us the premier source for materials handling parts online.
TruPar.com® (trupar.com) has 322 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
trupar.com
Website
trupar.com
Category
Auto Parts & Wheels
Location
Aspen, Colorado
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 10% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I ordered apart from a parts manual and it turned out to be the wrong part number. After two attempts at getting an RMA, i am still waiting.
Response from TruPar.com®Feb 14, 2023
Hi Jesse,
I apologize for your experience with my company, TruPar.com®. At TruPar.com®, we are dedicated to providing quality products, lightning fast delivery, and excellent customer service. In that light, we are constantly trying to improve our processes and procedures.
Our records are showing that your refund was processed on Jan 31st. If you did not receive this refund please respond to our customer support team to look into this situation.
If there is anything that I can do to demonstrate my commitment to serving you and your company, please feel free to reach out.
I hope that you will give us another shot in the future.
Thanks,
Sean
SA
Sandra
BAD Customer Service
Your company sent me the wrong part. I sent it back and ask for a refund. I got an email that you received the part back several days ago and would refund. After my 3rd attempt to get my refund there is still no refund. I will be turning this over to the BBB if not refunded today 11/10/22. Mr. Morris
Response from TruPar.com®Nov 10, 2022
Hi Sandra,
We apologize for the issue with your order. I've emailed you a refund a few hours ago from
[email protected]
Once again, on behalf of our entire team, I sincerely apologize and appreciate your business. If you have any questions or comments, feel free to reply below or give us a call at +1(800) 775-9856 Monday - Friday, 9 am to 6 pm EST.
DL
David L.
Never received product
Never received product. Its been months now. Now you want me to write a review for a product i should have received a long time ago? Your following up now? Seriously? The best you could do was to tell me i had to contact ups because the tracking number was to old to check! What a joke. Thanks for nothing but taking my money and wasting my time. I will never go near trupar ever again
Dave LaMott
Response from TruPar.com®Nov 10, 2022
Hi David,
Unfortunately, because the order was shipped so long ago ( 4/19/2022) it no longer appears on the UPS website. Package was delivered 4/21/22.
We apologize for the issue with your order. I've emailed you the proof of delievery from [email protected].
Once again, on behalf of our entire team, I sincerely apologize and appreciate your business. If you have any questions or comments, feel free to reply below or give us a call at +1(800) 775-9856 Monday - Friday, 9 am to 6 pm EST.
TD
Thomas Daniel J.
I made sure that connecter was included…
I made sure that connecter was included with RABS valve emailed and talked to some one they assured me it came with it!!! >AND IT DID NOT< that's why I bot from you!!! I have emailed several times and no response !!! will you ever get back to me!!
Response from TruPar.com®Oct 31, 2022
Hello Thomas,
I'm sorry that the connector you needed for your RABS valve did not come with your purchase. However, as far as I can see, you've only placed one order with TruPar.com, Order #: 412948024 for 1 - "Thermostat Housing: Mitsubishi," placed on Mar 23, 2022, which didn't contain any of the items you are referencing in your review. Furthermore, I've taken some time to investigate your account and this situation, and I see no evidence of emails or phone calls from you.
Is there any chance you might have us mistaken for a different vendor? If you have us mistaken, would you mind changing/removing this review? If you still believe you ordered this item from us, would you mind providing us with the order number and approximate date of purchase?
Once again, on behalf of our entire team, I sincerely apologize for this inconvenience/confusion and appreciate your business. If you have any questions or comments, feel free to reply below or give us a call at +1(800) 775-9856 Monday - Friday, 9 am to 6 pm EST.
Sincerely,
Thomas H.
Customer Support Representative, TruPar.com®
JW
Jonathan W.
I waited weeks and weeks and the part i…
I waited weeks and weeks and the part i ordered never showed up. I never recived any emails concerning this but after doing some digging i found my order was cancled and part was not available
Response from TruPar.com®Oct 29, 2022
Hello Jonathan,
My name is Sean McDonnell, and I am the CEO and Founder of TruPar.com. I want to thank you for your business personally. It's because of customers like yourself that enable TruPar.com to innovate the material handling industry continuously.
I'm sorry that you never received your order or any emails about it. I've taken some time to investigate your account and investigate this situation, and I think there might be some confusion or miscommunication.
Our records show that the only order on your account is Order #: 411988209 for 1 - "7392224 Reservoir: Ecolift," placed on Jan 22, 2022. Order #: 411988209 was shipped via UPS with tracking #: 1Z6908140318288280 and delivered on Jan 26, 2022, to the address provided when you placed the order. However, I do see that our payment system had some errors that day and never actually charged your credit card. Therefore, since the error was on our end, we let you keep the item without collecting payment.
Is this the order/item that you are reviewing? If not, would you mind emailing us at [email protected] with the email address you used to place the order?
I am acutely aware that one negative online experience is all it takes to lose a customer forever. However, I hope that is not the case with you. I am here today, hat in hand, to sincerely apologize for any trouble this situation has caused you. I fully understand how busy you are, and I know how frustrating situations like this can be.
Once again, on behalf of our entire team, I sincerely apologize for this inconvenience and appreciate your business. If you have any questions or comments, feel free to reply below or give us a call at +1(800) 775-9856 Monday - Friday, 9 am to 6 pm EST.
Sincerely,
Sean McDonnell
Founder, CEO at TruPar.com®
