TruPar.com® Reviews | Read Customer Reviews of trupar.com

TruPar.com®Reviews of trupar.com

4.3322 reviews
Auto Parts & Wheels
710 E Durant Ave, Ste W8, Aspen, Colorado

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TruPar.com®

About TruPar.com®

Ordering parts for your equipment can be frustrating and difficult. At TruPar.com, we understand that when a piece of equipment is down, your entire operation can come to a standstill. We have built tools to help you get the support you need, so you that you can get the correct part, and quickly! With real-time pricing & and availability and same day shipping for instock items, you can have your part in a matter of days. Our dedicated support team will help you locate the part you need for your equipment, and will assist you if you have any questions during the checkout process. We’ve incorporated tools like “Lists” and “Quotes” to make reordering a breeze. Our commitment to service, knowledge, and product availability has made us the premier source for materials handling parts online.

TruPar.com® (trupar.com) has 322 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: trupar.com
Website: trupar.com
Category: Auto Parts & Wheels
Location: Aspen, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 10% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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TruPar.com® reviews

Showing 37 reviews with 1 star · Clear filters

Robert M.
Sep 19, 2023
The bearings where thinner than the OEM…
The bearings where thinner than the OEM ones and would not work. was a waste of money
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Mike
Sep 18, 2023
Wrong seat was delivered
Wrong seat was delivered different than what I had ordered. The salesman issued a RGA and informed me that a new (correct) seat was on its way. Nearly 3 weeks went by without receiving the correct seat. I called again and was issued a refund without ever receiving the seat, so I ordered from another supplier.
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mark L.
Sep 4, 2023
would not take back wrong item which…
would not take back wrong item which was sent. they were just washers. will not order from your company again!
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Eric L.
Sep 1, 2023
I was having trouble finding an SDS and…
I was having trouble finding an SDS and ask to have it sent to me. I haven't got a thing. Useless.
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Austin A.
Aug 14, 2023
I reported my transaction as fraud
I reported my transaction as fraud. You did not deliver what was purchased
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Gabriel B.
Aug 3, 2023
I didn't get any positive feedback
I didn't get any positive feedback
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Rudy E.
Jul 16, 2023
You didn’t have what I needed
You didn’t have what I needed
Response from TruPar.com®Jul 17, 2023
Dear Rudy, My name is Sean McDonnell, and I'm the CEO here at TruPar.com®. I recently came across this review regarding your last order with us (Order No. 419892402), and I'd like to address your concern personally. I'm sorry you felt we didn't have the part you needed. From our records, you ordered 4 units of the OHB-250410-06 - BRUSH - MOTOR, which was shipped as per your order. It's quite concerning to learn about your dissatisfaction, as we strive to ensure that all our customers find exactly what they need when shopping with us. Could you please provide me with more details about the situation? Was there a specific part you were looking for that you didn't find, or was there an issue with the parts we sent? Your satisfaction is our top priority, and we're dedicated to helping you find the right replacement parts for your industrial equipment. Any additional information you can provide would be greatly appreciated so that we can understand and resolve your concern more effectively. You can reply to this email directly, or if you prefer, you can call us at our customer service number. We are here to help and value your business and feedback. We are looking forward to hearing from you soon. Best regards, Sean McDonnell Founder & CEO, TruPar.com®
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Tony F.
Feb 14, 2023
The Light was strobing checked the site…
The Light was strobing checked the site to make sure it was intended for 12-24V (did not depict AC or DC) used for 4 days and it filled up with Water/Coolant. It was a waste of money. Tony.
Response from TruPar.com®Feb 14, 2023
Hi , I apologize for your experience with my company, TruPar.com®. At TruPar.com®, we are dedicated to providing quality products, lightning fast delivery, and excellent customer service. We have strict quality management system guidelines. We have regular quality audits where trained, independent personnel commit several hours during each audit to ensure the integrity, conformity, and effectiveness of the system. Over 80% of our product is the EXACT same as the OEM! Our quality accuracy is 99% and all of our products either meet or exceed Original Equipment quality standards. Unfortunately, due to the shear size of our catalog our QA efforts fall short. In that light, we are constantly trying to improve our processes and procedures. Therefore, I've gone ahead and refunded Order # 417982270 from TruPar.com. Please allow 3-5 business days for the credit to appear in your account. If you do not receive this refund please respond to our customer support team to look into this situation. If there is anything that I can do to demonstrate my commitment to serving you and your company, please feel free to reach out. I hope that you will give us another shot in the future. Thanks, Sean
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