James H.
Have another shipping option for small…
Have another shipping option for small orders which are not in a rush. Ordered 10 diodes which would fit in a small box and the shipping was nearly as much as the items which we ordered for stock.
Response from TruPar.com®May 24, 2023
Dear Mr. Hammond, I am Sean McDonnell, CEO of TruPar.com. I recently came across your review and I want to take a moment to personally address your concerns. Firstly, I'd like to extend my gratitude to you for taking the time to share your feedback with us. We value your input as it helps us improve and better serve all of our customers. I understand your concern about the shipping cost for smaller, less urgent orders. We strive to provide the most economical and efficient shipping solutions, and your feedback has highlighted an area where we can improve. In light of your comment, I am excited to let you know that we are currently reviewing our shipping policies and are exploring options to introduce a more cost-effective shipping solution for smaller orders. This is something we are committed to implementing and I assure you that your experience has expedited this process. We highly value your business and are working diligently to rectify the situation. Once the new shipping method is available, we will ensure to notify you so you can take advantage of it for future orders. Thank you again for your feedback, Mr. Hammond. Customers like you help us strive to do better every day. Best regards, Sean McDonnell CEO, TruPar.com