Erica Fields C.
SHOP AROUND DO NOT PURCHASE
TRUNORTH is in the business of DENYING claims submitted to them. My fiancée truck required a new 1box installed. Freight line submitted all the paperwork, additional pictures and any other additional information requested. The claim was denied due to a fault code that was never displayed on the dashboard. But they got the information off the fault code record. So, if your truck gives you problems stop wherever you are be it on top of a bridge or smack dead in traffic. Because if you don't, you'll be penalized for it. That was why the claim was denied. They have the audacity to state that they lead the industry in warranty protection but fail to pay 95% of their claims. You're required to pay them and they will find every reason to justify not paying you (your claim). I'd advise anyone looking for warranty protection to shop around. It's pointless to pay for a service you can't use. Even submitting a claim to be refunded for tow service is a hassle, "did you call", "when you called", "we have no record of you calling".......because your tow receipt isn't enough. Do your due diligence and shop around! Most of these reviews are stating similar issues with TRUNORTH. Everyone can't be lying. TRUNORTH is the common denominator!! So before their "bot" replies to my review, no you won't see my name in your system because as I stated at the beginning of this review, my fiancée has warranty protection or lack thereof with you FRAUDS!!!
Response from TruNorth WarrantyJul 30, 2021
Hello Erica. I would like the opportunity to answer your unfounded claims, however, your name does not appear on any of our warranties and we dispute your unsubstantiated statements. It is important to remember that as soon as you notice skips, misses or any lights on the dash to pull over. However, until such time as you are able to provide true and accurate information, along with the name or VIN number associated with a warranty, we are unable to fully respond to your post.