Haulin, L.
On 9/20/24
On 9/20/24, while driving within a one lane construction zone that had no emergency pull off, my 2020 International LT625 warned me of low coolant level. This was followed by a stop engine illumination light. I could not stop nor was there a pull off. I continued to exit the construction zone and exited the highway, I-81, at a Flying J’s. This Flying J’s had no service shop. I observed the problem to be that my antifreeze was below the minimum required level. I brought one gallon of antifreeze and used 1 gallon and 1/4 antifreeze which extinguished warning light. I continued to the Love’s in Tom’s Brook, VA. for diagnosis. There was no further illumination of warning lights. Love’s preformed a diagnosis and confirmed water pump was leaking. They do not accept Total360 warranty. They recommend to take truck to International dealership. I made appointment with Harrisburg, Pa International dealership which they could not get to truck until 9/23/24. I slept in truck on 9/20 through 9/23. Truck has eAPU that starts and stops truck to recharge battery and climate control. On 9/23/24, low coolant/stop engine light was illuminated. I put 1 gallon of coolant and all light illumination go out. Per truck financing company, I was told to take truck to Denver, PA to FleetPride. I arrived at FleetPride with no lights Illumination. Truck was taken out on test drive. Claim submitted. Claim was only approved for parts because Total360 says truck was continuously operated with lights illuminated. This is false. Both Love’s and FleetPride will affirm that no lights were illuminated. ECM reads that codes were inactive meaning that there was no light illumination during operation other than at times specified in this complaint. Total360 is refusing to pay full costs of repair.