TruNorth WarrantyReviews of trunorthwarranty.com

They are a sorry piece of crap they will screw you over frfr they got me twice!!!

I work for a shop that deals with claims from TruNorth. This company has only been in business 4-5 years and probably won't be for much longer. I have seen them screw over their customers several times by not paying. They find whatever loop hole they can to get out of a claim. This last time they approved our shop to do work and after we found more work that the truck needed they retracted their approval because customer could not afford the additional work. They left our shop with a $5000 bill that has not been paid even though we have in an email the approval. Have not seen this in over 35 years. Truly bad business. If your a driver or a shop stay away from these people.

Buyer beware. I unfortunately have a few of these warranties and wish I had purchased another warranty. They deny claims more often than what the cover. Had a claim denied today because of an inactive code for a long time ago due to a coolant sensor that was repaired. Fave proof that the sensor was replaced and still denied the claim. I am looking for others who have experienced the same to start a class action lawsuit against TruNorth.

I have very bad experience with this people my truck broke down 4 times and they never pay for any repairs every time they find a reason to get away from covering the truck don’t waste your money and stay away from this company Scam people stay away stay away

Not even worth 1 star . don't wastes your money

Horrible service. I wish I could give 0 stars. Claim department denied my cylinder head claim due to injector hold on bolt... I asked for proof and clarification and they said their reason is final and we can dispute in court. I wish I never bought this warranty it is a scam. I have told all my friends not to buy this warranty.

Trunorth doesn't rate even a 1 star. These people will do anything to get out of paying for any repairs. They will recommend you take your truck to a certain shop then afterwards tell you they won't honor the claim because the truck was driven. They have no intention to pay so if you have your truck towed then you're stuck with the tow bill. I have a Freightliner and they find reasons to not want to honor the claim even though I took it to a Freightliner shop. Trunorth is the biggest bunch of crooks around. Stay away from Trunorh warranty.If a truck dealer try to sell you a warranty from trunorth tell them you know it's a scam and run, shop somewhere else.

I’m writing to express the terrible experience I’ve had as a truck driver and owner operator dealing with TruNorth. They continuously give me the run around and try to find ways to not pay their portion on the warranty I have with them. I just recently put my 2nd claim in with TruNorth. One in December of 2019 which the issues were sensors and should have been covered but was denied because of the mechanic shop not being able to pull the codes back up once they erased them. So now fast forward to May this time I had my Tractor and trailer towed to the Kenworth dealership because they deal with warranty companies all the time. They diagnosed my truck to be turbo failure and actuator . They both needed replacing. The total bill was 10,635. TruNorth said they would pay 5700 minus 300 for deductible. My portion was 5200. Kenworth called me on a Friday and told me to come and pick up my truck. It was ready. So I went there, paid my portion and left. Well that following monday my engine light came back on. I took it back and they diagnosed it as a failed sensor. I took it elsewhere to get that fixed because of TruNorth denying my claim for sensors back in January and it was another claim that would have to be opened up and I needed to get back to work asap. Well TruNorth did not pay their share which was 5400 hundred from when I originally picked my truck up from Kenworth.. They said they don’t do partial work and said by that other code that came up later on that Monday and that I should have let it stay in the Kenworth shop to get fixed. I was previously told that I could take my truck anywhere to get fixed as long as it’s opened to the public. This company lied to me. Kenworth has reached out to TruNorth to no avail and I’m tired of dealing with this rip off company who makes up rules as they go along.They should have paid their portion that Friday when I paid mines but they didn't. It was put in the shop for turbo and actuator and that’s what Kenworth fixed. Now they think I’m supposed to pay the portion they were supposed to pay. I have all emails from this incident and Kenworth can back up my claim that this sensor is a different situation that was opened up on a different ticket.This company is in the business of putting owner operators like myself out of business. I would have taken my truck elsewhere to get fixed besides the dealer if they weren't going to cover what they offered to pay and saved a whole lot of money. I ask that you look into their business practices because I feel as though they are a fraudulent company . I have another truck that’s paid off now and I had a warranty on that one also. I never had to jump through hoops like with this one and still be denied. Something is not right with this company. My advice to any owner operators looking to purchase a truck; If the only warranty company they offer is TruNorth then please leave that truck there and go elsewhere because it’s just like having no warranty at all. I sincerely hope that this company does what’s right and pays what they should. The only other alternative I can think of is legal action. Other than that I hope that other owner operators can avoid the frustrating situation that I’ve had to experience with TruNorth.