Phil
Incompetent
I do believe in their scientific approach, but their technical expertise for their website seems to be nonexistent. They seem to have misplaced or possibly lost all data. I have repeatedly had issues getting access, and they seem either unable or unwilling to fix their various problems.
Response from TruMe IncJan 7, 2026
Thank you for taking the time to share your feedback and for acknowledging the scientific rigor behind our work — we truly appreciate that. We’re genuinely sorry for the frustration you experienced with access and technical issues. You’re right to expect a smooth, reliable experience, and in this case, we did not meet that standard. Since then, we’ve taken your feedback seriously and have made significant improvements to our systems, processes, and customer support to ensure data integrity and much faster issue resolution. We’d really value the opportunity to make this right. If you’re open to it, we kindly ask you to give our customer service team a second chance — we’re confident that the recent changes will result in a much better experience for you. Please feel free to reach out to us directly, and we’ll be happy to personally assist you. Your trust matters to us, and we’re committed to earning it back. Sinserely, TruMe team