TrulyofficeReviews of trulyoffice.com

Response from TrulyofficeMar 21, 2024

Hi, Thank you for taking the time to share your feedback with us. We appreciate hearing from our customers, even when the experience doesn't meet their expectations. We sincerely apologize for any inconvenience caused and would like to address your concerns. After carefully reviewing our support email records, we see the email was successfully sent to your email address. It's unfortunate that you didn't receive our email, however, please know that we are here to assist you and would be happy to help resolve any issues you may have encountered. Since then, we have resent the email address to the same email address you used during checkout and have also responded to your email message with your download link and product key when you reached out. It's essential to us that our customers feel satisfied with their purchases, and we take pride in delivering exceptional service whenever possible. To further assist you and ensure your concerns are addressed, we kindly request that you reach out to us again through our phone or chat support on our website. Our dedicated support team is available to provide immediate assistance and work towards a resolution that meets your expectations. Once again, we apologize for any inconvenience caused and appreciate your understanding. We look forward to the opportunity to assist you further and regain your trust in our services. Best regards, Truly Office

Response from TrulyofficeMar 17, 2024

Dear Robert, I’m truly sorry to hear about your experience with our software. We strive to provide our customers with a product that meets their needs and expectations, and it’s clear we’ve fallen short in your case. I understand your frustration with the issues you’ve encountered, including the bugs, the printing problem with the PDF, and the notification about the software not being activated. I also acknowledge your dissatisfaction with the features of our Excel and Word equivalents. Your feedback is invaluable to us as it helps us improve our products. We’re already working on the issues you’ve mentioned, and we hope to resolve them as soon as possible. We understand that this doesn’t change your current experience, but we hope to prevent similar situations in the future. Again, we’re truly sorry for the inconvenience and disappointment you’ve experienced. We appreciate your patience and understanding.

Response from TrulyofficeMar 12, 2024

Hello, Firstly, we want to express our sincere apologies if our emails have been overwhelming. We truly value your time and the last thing we want is to clutter your inbox. Your feedback is crucial to us, and we’re taking immediate steps to ensure that you only receive the content that is most relevant and valuable to you. We’re also working on adjusting the frequency of our communications. Again, we’re truly sorry for any inconvenience caused and appreciate your patience as we improve our communication. Thank you for bringing this to our attention. Best regards, Truly Office