TrulyNolenReviews of trulynolen.com

★☆☆☆☆ — ONE STAR Paid for Pest Control, but Where Is the Service? I hired and paid Truly Nolen Pest & Termite Control to provide pest control services at my home in Willcox, Arizona. I am a stroke survivor, and I trusted this company to fulfill its contractual obligations. Last week, I discovered a mouse in my home. When I reported the problem, I was told that I live in the country. My question is simple: Didn't Truly Nolen know where I lived when they accepted my money and wrote the contract? My address and location have not changed. Mike assured me that someone would come on Monday. I personally watched their vehicle pull up and sit at my gate. As I went to get my keys to let them in, they drove away without performing the promised service. I understand that they reportedly called my son and that he missed the call. However, that does not explain why the technician left without completing the appointment or why my subsequent attempts to contact the company have gone unanswered. I called Mike, the supervisor, and another employee. I made repeated attempts to reach someone, but nobody answered or returned my calls. Truly Nolen accepted my payment, but I am still waiting for the service I was promised. Being a stroke survivor makes dependable service especially important to me. I should not have to repeatedly chase a company to honor an agreement for which I have already paid. I am requesting that Truly Nolen honor its contract, provide the promised pest control service, and explain why its technician left without completing the scheduled appointment. If this matter is not resolved, I plan to contact the Better Business Bureau at to file a complaint. Until this matter is resolved, I cannot recommend this company based on my experience.

Our minor issue with roaches was not resolved. We called Orkin and in 1 week there was 90% improvement. By week 2 99%. We cancelled the account with Trully nolen. There is a $130 cancellation fee we were aware of. Trully Nolen needed to use our credit card on file that was active for this fee. But they did not. Instead, they submitted us to a collection agency not even 30 days after cancelation. No one called us from Trully nolen or emailed us regarding payment. They went straight to collection agency. FYI. We used this company in our first home as well. The issue was not resolved there either. We just thought it was too grand to be resolved. But in retrospect, it was not. However, in the second home with such a minor issue when the problem persisted with thought after a second opinion. We’re glad we did.

I truly wish I had read the reviews before I contacted TrulyNolen. I would have saved myself a lot of money, a lot of time wasted in the aftermath of unprofessional service, unanswered emails and whilst I was trying to assess what service I was being offered and what service,if any, I needed from TrulyNolen. I was pressured on my doorstep by fast-talking persons, into an insecticide spray that I was not looking for. I wanted to encase items like beds. There was no 2 way discussion. Just pressuring time-watching and ordering me around. Being 71, I tend to give way under pressure (as when in 2024, I was romance/cripto scammed of 740,000 euros). The spraying took 5 minutes and I asked why the spraying didn’t take the half-hour I was told to prepare for. The technician’s body language was aggressive, as he snatched his phone from my hand when I was offering it back. In all my 71 years this only ever happened once before. I weakly paid in cash to a thug I could not believe in. He could not even muster the smallest gratitude of a thanks, as he gave me a receipt and drove away in his TrulyNolen van. Not one of my complaints were answered. No apology, which suggested that they either disbelieved their client or did not want to (in fear of losing ill-gotten money). I noticed of 100 reviews on Trust Pilot 54 are 5 stars, 44 are 1 star and just 2 are 2 stars. 44 1 star reviews! Doesn’t that say it all? Spend your money on reliable, quality, kind and truthful people. Don’t trust your hard earned money on such a poor risk of satisfaction!

I've been a customer for over 10 years. I had to cancel service because of there horrible service. My house has not been serviced as acknowledged by the technician who said if there are dogs at the location he does not go into the back yard since he has been bit before, this is approved by his supervisor. The technician has not knocked on the door to service the inside of the house, so how does he service my house. Truly will still send you an invoice for services which they have not done. I sent a letter on 06/23/2026 to 2 truly Nolen locations about my complaint, NO RESPONCE but they added charges to the bill.

Scheduled with truly nolen months in advance to tent and entire condo building. The entire building vacated to hotels and truly nolen decided not to tent the building that day due to an error they made in measuring the building. Manager only response was that they are sorry they displaced all the residents and they will have to come back another time and try again.

Poor service, no show, bad coverage, first visit they hit a water line. They said no problem hire a plumber we'll pay right away but after checking many times they took months after being asked multiple occasions. Finally, they paid. I thought its ok, Then we got a warranty to cover termites. I thought we might as well be on the safe side. We've paid for the warranty for several years now. We had an independent inspector come and they found termites despite the Truly Nolan warranty, commitments coverage, treatment & bait traps. We called them, sent the inspection to them and set an appointment. They didnt show, call or let us know. We called I was not happy they put me weeks out even though they were no shows, much to my dismay. My husband called spoke to them and set another appointment- it wss set for today between 2-4 still NO show, no call.

Worst company ever. On May 26,2026 we had Nolen come out to inspect our attic and crawl space to see if rodents had entered due to seeing a few come over the fence from my neighbors home. Keith Coggins said he did see evidence in our attic that they had been in there. He said first step would be to close off every entrance that they could be getting in. (We) bought vent covers and he said they could put them on for us along with using wire mesh to cover all open places. We were told it would be one trip to do all covered holes...they would also put boxes in the attic and check them for 3 weeks to make sure nothing was still alive . Also, that rat poop and pee was in our insulation and they work with a company who would remove all insulation sanitize and replace with new insulation. The crew came out the following Saturday...it was four of them and after about an hour or so two of them left and the other two did hardly nothing talked walked around and then also left. The next day we received a text saying the job was completed and we need to pay. My husband then called and said nothing has been completed hardly nothing has been done. The lady said well her paperwork said it was completed and we needed to pay. We tried to call Keith numerous times just to get voice mail..left several messages with no return call. Finally after many tries we heard back. We were told they would have a full crew out here the following Friday..one man showed up worked a little over 2 hours and we couldn't even tell he had made any progress. Another week two men showed up...again still open holes all around crawl space when they left. We call again...this time the crew manager came out and said what have these guys been doing. This job isn't half done yet. He said they know how to do a better job then this. He said the first thing he was going to do was to let Keith know the job isn't no way close to being finished. So my husband ask if he could check the boxes in the attic..he did and said OMG...these are for little mice these are not the right boxes . So he replaces them with larger ones. Another week has gone by nothing...no one has came back. My husband calls again to be told a whole crew will be there on Friday. Friday came no one showed up all day . I was home all day waiting. Still...not even the first step of closing all entries has happened. It is now June 19th. Nothing more has been done. No one has came back to check to see if dead rats could be deteriorating in the boxes..There is a smell every time the air conditioner comes on. It is not healthy for us to breathe. Nolan has received their money from us after the first visit. Please do not use this company. There is not any communication among themselves or to the customer. Worst company we have ever used. Very expensive and they could care less if the job get done. Just a bunch of " Oh yeah we'll get right on it. " to be left hanging for weeks at a time. Very dissatisfied in their workmanship and their honesty.

Truly Nolan was scheduled for a yearly spread of granules for growth and nourishment of the lawn. He had been scheduled for this procedure since the previous month. The technician showed up but didn’t spreads the granules. When we called and complained we were told they would come out and take care of the problem. On the following Monday, June 1st, the same technician showed up at our door and told us he could not spread the granules because the ban on fertilizer containing nitrogen started today. When we asked him why he didn’t do it on Friday when it had been scheduled, he had no reply. As a result we have missed the spring fertilizing completely. We feel this was done intentionally. The technician also blew off a rescheduling date, stating that he had been informed of the rescheduling but decided he was going to come when it was acceptable to him. Prior to this we had a great technician with Truly Nolan. Now, we are saddled with a person who has no desire to work or to do the job he is being paid for, cutting corners, getting over on customers, etc.