True Religion Brand JeansReviews of truereligion.com

Horrible customer service and company. Don't bother shopping at True Religion some of their clothes don't fit properly and you will not receive any help from customer service.

Don’t bother. Tried to return online order to an outlet (no free returns) per their return policy which states that you can return an online order to an outlet. Sales associate says the system is down lol.

I would give a 0 if I could. Bad customer service. My order was cancelled and they did not offer another option. They should have a system that takes the item off when sold. Very disappointed and not sure I will order again!!!

I bought a brand new t-shirt from this brand wore it once. Hand washed it in warm water with normal detergent. And all the dye has come out the t-shirt. I read the label and it doe's say 'Machine wash cold' I have never had to do this before and why would anyone want to wash t-shirts in cold water. Any way absolute crap. I will never purchase from them again. Rubbish quality.

Their customer service is the worst I've ever encountered !!!! Very rude only can communicate via text and will disconnect from you with ease leaving your problem unsolved!! My package was delivered to the wrong address and they claimed they would update it days in advance and never did they told me to contact courier but made it where you can't change via courier only true religion had the authority to do that and they didn't. Very nasty company has a private twitter lol that's so strange and seems like a big red flag!!

How can a company who is supposed to be high end not have easily accessible customer service??! This is just ridiculous. You have three options, call a number that leads to nowhere, chat with a bot that understands nothing except simple issues (I guess), or leave an email that is never answered. I’m going to stop dealing with companies who can’t invest in decent customer service. That’s a sign that they have no concern for customer service and are only interested in profits. Ridiculous!

The dye in the jeans will destroy your laundry. If you’re silly you want to buy these. I am so angry they destroyed all my clothes more than once. Look at the dryer sheet after the third wash.

This is the worst customer service I have ever received from any company before, let alone a bit company who should have it sorted by now. The attitude was appalling. They did not answer any of my questions, they just tried to palm it off every time I replied. Being very rude and condescending. My top started falling apart from the first time I wore it, I have worn it about 4 times now and it is just unusable now as it has holes all over it where the material is too thin. Considering this is a quality issue, they kept replying with the same thing. Never acknowledging their quality issue. Absolutely awful and because I’ve got no guarantee how long any of their products will last, I will never be buying anything again from this disgusting company.