True Religion Brand JeansReviews of truereligion.com

Poor customer service after sending wrong item

I placed an order without logging in. The system automatically picked up my old residence and I didn’t see an address box so I assumed it was my current. The reason I assumed was because I had placed previous orders and they were all updated. However, that’s not what happened. Upon completion, I immediately noticed the old address and contacted them to change it. I was told they would send my request to the warehouse. I went to my email and saw the automated confirmation and the old address and decided to reach out again, this time through text. There was not one number that was working properly, first red flag. The second red flag was when through text someone was rude and unapologetic about changing it. He or she then went on to say it’s only out of curtesy we change it, second red flag. So I asked for a refund, she then tells me we don’t cancel or refund and for me to just dispute it with my bank, third red flag. Yes, and that would mean after it finishes pending. The order would be well on its way. …but I could just let them deal with the loss product. I mean if you have poor customer service why can’t I be a horrible customer at this point? I have never spoken to a more lazier customer service and company that refuses to be more helpful to customers than what suits their needs. I don’t shop here for myself, only my son, but he’s going to have to find a different brand.

truly horrendous customer service and jean quality. My jeans ripped 3 times within 5 months of casual wear. when i contacted them they offered no help and just ignored what i was saying. I will NEVER buy from them again and will tell everyone I meet to do the same. SHOCKING

This company should be audited on customer service and return method. The company takes two moths plus to return any amount. Mind you one shipping label is provided one time and when they receive items they confirm nothing was yet received. There is no phone communication and the text and email chat is a joke. As long as they reply once your issue resolved or not resolved is still marked as resolved. I would not reccomend family, friends. It's really the worst company I've purchased anything from and had to return. I still don't have a refund since December of 2023.

Very bad service At customer service they are no help at all and they don’t care what you have to say

Same issue as others on here very disappointing, There was a defect on the product and the jeans ripped, I took picture and sent them to CS with no joy, was no understanding from support at all eventually was offered 15%discount voucher which I rejected as the item I bout was over £250 and lasted just few months with no sympathy from TRUE RELIGION. I only wore them about 5/6 times. For £250 you can get better clothing and with this CS will never buy from them again.

I have ordered jeans from True Religion UK website. Or at least it appeared to be, though when I received the order confirmation, suddenly prices were in US $, not in UK £. The goods arrived but did not fit, so I have been requesting instructions for a return. In the UK by law the seller is obliged to accept and refund returns. Having emailed customer services, I keep receiving unhelpful responses merely referring me to the website policy and stating that the enquiry is closed, repeatedly. I can only assume that the emails are handled by an algorithm rather than a real person. In the past, I had ordered from True Religion many times and returned some orders, no problem. It seems that their policies have changed, their international deliveries have changed, and their customer service has collapsed. I like their product, but I can now see why some reviews consider the company a scam, because that's how it feels, especially for a high-end product. Really weird and super disappointing about a company that a few years ago seemed to have high reputation. I will now be pursuing this via customer trade protection authorities.

Unable to cancel orders immediately Unable to talk to an agent over the phone. Noticed immediately after I submitted the order that the address was incorrect, no option for cancel or request a cancel. Reached out via email and text and agent was unable to assist. Called FedEx and they informed me they can help but needed to hear from the sender, informed the agent and they continued to say no and ended the chat abruptly and rude! Will never purchase from them again and will continue to spread word of this bad experience.