True Religion Brand JeansReviews of truereligion.com

Furniture thieves.

I ordered two pairs of jeans from TR and for some reason when I clicked submit my address popped as a place I hadn’t lived in two years. I don’t know why my phone changed my address after I had my current one typed it but it did. Well it was Saturday when I placed the order. Customer support isn’t open on Saturday so I emailed them only to get a reply back tell me that there was nothing they could do. I’m baffled they waited til Tuesday to do anything. Did they not work Monday? They could have taken care of this Monday before it shipped out. So now I’m not receiving my package in a timely manner and this by far the WORST customer service I have ever seen or experienced! They could call fed ex and change the delivery location but they won’t even do that. I’m super pissed

TERRIBE CUSTOMER SERVICE. They sent a belt that was defective. They told me to repurchase the item then they would refund shipping. When I did this they told me they couldn't refund shipping. I'd heard good things about this brand. But this is unbelievable that a company could operate like this. BOO!

True religion will give you the option on shipping for overnight overnight via FedEx unfortunately these idiots are going to tell you their logistics don’t allow processing for two days so how can you receive the shipment overnight? It’s false advertisement it’s illegal. It’s against the law to mislead the public so you’re going to lose that money. It’s going to take them four days in order for you to receive your shipment overnight.

I received a credit card charge for $164.62 From this online store for 12/9/2025. I have never heard of this company and don't wear this kind of clothing! On 12/9 I was in the hospital from 5:45am until almost nite time. I was having abdominal surgery under general anesthesia. I did not make any charges that day! I have made several attempts to contact them to ask for a copy of the order. I also went through a consumer website with no reply! Had to notify bank! I recieved an email on 12/30 from the merchant. They are adamantly refusing to provide the invoice. I never received one at time of purchase. They have labeled ticket as closed. They advise calling bank and take fraud "seriously ". I had to wait for a new card and update all my auto pays. Very frustrating and distressing.

I agree with everyone else. Customer Service is HORRIBLE!!! Trying to return clothing and they tell you to repurchase to get your money and then will not refund the extra shipping or difference in price. I will not be purchasing from them ever again. This was a Christmas gift and they are not willing to help.

I ordered a pair of pants from them a few months ago and haven't received a return yet because they didn't fit as expected. They respond to emails but none of the return labels or solutions they give me work. I can't get my money back or the pants back. I wouldn't order from them if I were you or am unsure of the size!

Horrible customer service, I submitted a request to return my items because the size was completely wrong and got ignored for nearly 2 weeks. The staff are unprofessional and rude. My package arrived in an awful manner and nobody is responding to my calls