True Religion Brand JeansReviews of truereligion.com

I placed an order that I never received. This order was over $250.00 it was suppose to be school clothes for my senior. I emailed this company over 20 times with them emailing me twice once go say they would be starting an investigation which they never did. Fed Ex even said the package was lost in transit. Then all a sudden after 9 more ignored emails they sent an email stating my case was closed and to take it up with my bank. The online chat it nidt ad horrible. This company need to be investigated andsnd shut down immediately. They do not care about customers, they are very unprofessional. The company is a Joke! And they are scammers. I have filed a dispute with my bank with the messages attached. Even the message that Fed Ex Sent me. All the emails of me reaching out about my missing order. Also True Religion lied told BBB they had refunded me but sent me s private email stating they had closed the investigation and that they would not be resending out my order nor refunding me. That email was sent to me 3 hours after True Religion lied on the Better Business Bureau site stating they had refunded me. I also submitted all this to my Bank. True Religion are Liars!!!! I would Never recommend!!!

No customer service skills no empathy I made a return because they dont do exchang an was told they would take the discount off when I reorder. It took them almost 2 months to redund my money an they kept telling lies about they refunded my money already an it was just afterpay that hadn't refund me come to find out after email an text because they dont have a valid telephone number or a number that even work . The chat people were rude they acted like me asking for my refund from May to August was bothering them even when they realize they hadn't refunded my money not one apology all was said we refunded afterpay check with them..SMH

Snabb leverans men när jag behövde returnera det ena paret jeans visade det sig att det var en omständlig returprocess där man var tvungen att maila företaget och uppge all möjlig information för att få en retursedel. Fick jag en retursedel sen? Nej, trots påminnelse har den inte dykt upp, inget svar från kundtjänst och nu är returtiden ute, såklart. Efter att ha läst recensionerna här så är jag ändå glad för att jag inte skickade tillbaka jeansen eftersom man tydligen inte får tillbaka pengarna då. Nu har jag iallafall möjlighet att sälja dem vidare. Varning för det här företaget.

I always loved this company. As of today, I received my order yesterday, which was missing two items. I reached out to the chat because there's no number to call. They told me they can't refund me for the missing items because it weighed in right when they shipped it out. I will never in life order from this company again. You refuse to refund me or ship me the items that I didn't receive, and now you won't refund my money. The devil is a liar!!

True Religion jeans used to be made with stronger, thicker fabric that was more durable and built to last. The newer versions feel much lighter and thinner, and they tend to tear within just a few months of wear. For the price, I no longer recommend them because the quality does not match the cost.

I would give them negative stars if I could. I bought a pair of jeans for $120.00 over3 months ago. I returned it within the first week I received it, and I’m still waiting for my money. These people are literally thieves, they will steal your money, do not buy from them. Do not shop from them. Do not even consider looking at their website.

I ordered 4 pairs of jeans and returned 2. The package arrived back to them on 4/24. It’s 6/9 and I still have not received a refund. I’ve messaged them multiple times. They don’t seem to respond unless I send multiple emails and give me a quick “sorry for the delay”without any updates. This is completely unacceptable. Dealing with their customer service is a huge waste of time and incredibly frustrating. At this point I don’t know if I’ll ever get my refund of over $200. I used to love this brand back in the early 2000s. Now I never want to support them again.

This brand has terrible customer service, the worst I have experienced in a while from a brand this big. I brought shorts online they were having a sell. The shorts came delivered defective, they had blue spots all over them. I sent a picture reached out same day about my defective item. They responded back two days later asking me to send pictures again so I did. They then said they couldn’t exchange them I could send them back for a refund. I explained I didn’t want a refund I wanted my shorts ( I bought the matching top also) and I would like my shorts without all the stains over them. They were also on sale when I purchased them and no longer on sale now so I didn’t want to have to pay the difference. They didn’t care and didn’t help after sending me shorts with blue dots all on the front. Terrible customer service not solution based or understanding even though they sent me defective shorts that I paid for.