True Religion Brand JeansReviews of truereligion.com

WARNING TRUE RELIGION & BORDERFREE In August 2020 I ordered two TRUE RELIGION items via BORDERFREE. Kept the T-shirt, returned the jeans. Have proof of posting and receipt. Have spent over a year trying to get a refund on the returned Jeans, and have been sent round in circles by both BORDERFREE and TRUE RELIGION and have not received a refund. The actual content of my emails is ignored as if it's being read by an algorithm, and my 'ticket' was repeatedly closed without resolution. I have finally given up as I have spent literally hours chasing the approximately £100 they have stolen from me. PAYPAL were absolutely useless when I asked them to help and also closed my ticket unresolved. Avoid all three companies. Pay by your credit card direct. Barclaycard have always been brilliant if I've had any issues.

Bought some boxer trunks and they ripped after 3 wears , never happened before. Highly don’t recommend.

order number: 772708638 i made an order around the 4th of may 2021 for £400, 2 days later i get an email saying its been sold out. I then had to follow them up, and ask for a refund since they don't mention in their first email ,when and for how long your money will take to return. Today is the 4th of june, 1 month later true religion !!! and you still haven't returned my money for the sold out check plaid shirt, unbelievable. Thats not the worst of it. i only managed to like one item, however the jeans were overtly big as on their website it says 34, with no US sign next to it. The two jeans i purchased happened to fit like a 38UK. Thanks, true religion. If that wasn't enough, they gave me a red outlined polo shirt when i ordered an orange print polo. How ridiculous that i even have to write this, its 2021 and this is the standard that big cooperations are maintaining ? you true religion don't deserve the hype, the name or status nothing. return to me my money for the 4 items. The check plaid shirt, the two pairs of jeans and the red outline polo shirt !!! i wont rest.

love their products, used for years, never had issue buying things from online , untill now. i ordered 3 things £270 which was free delivery, all good. then the next day i saw another item i wanted , so i taught il just email them and add to the existing order -since not posted yet , so that, its all free delivery. as i didnt want to order another item £118 and charged extra £16 delivery, because item less than £150 will be a £16 delivery i emailed , called but without success , i used facebook messenger , and got reply a day later saying cant cancel order, cant add order, i said ok give me a waver on the delivery , so i order the extra jeans of £118 , they said not possible so basically no option available. what a terrible company without any option at all. so dissapointed still love their jeans. il will just get my order delivered, and il forget about the extra item best to buy in store in future. worst customer service ever am sure they will get bust or close down 1 day with this type of system.

Reklamationen werden nicht bearbeitet, stattdessen wird die reklamierte Ware ohne Erstattung einbehalten. In der Zentrale in Düsseldorf ist niemand für Kunden zu sprechen. Vorsicht also mit diesem Unternehmen!

If I could give 0 stars I would. They sent me not just the wrong pants, the wrong size, but the jeans I got look used! The thighs are obviously worn out! I’ll never buy from them again. Lol what kinda store sends old used jeans to a customer.

Absolutely shocking customer service probably the worst I've ever experienced! I don't usually leave negative reviews but on this occasion felt I had to. Seven days since placing my order and still not shipped but no communication stating there's going to be a delay. I appreciate it's a busy time but communication is key. They won't let me cancel until ten working days have passed. Truly terrible customer service. My advice would be DO NOT ORDER.”

I have not received an item I ordered and the tracking and account clearly shows this. They have not responded to one email query I have sent them. They are do not deliver - they are not trustworthy. Do not buy from their online store.