True Lumens™Reviews of truelumens.com

The lights are poor quality and made of plastic. Mine arrived damaged and have not received any response from customer service. Avoid buying. You can get the same low quality on Amazon for a fraction of the cost with great returns and refunds.

I had an issue with a product from True Lumens. When I was getting ready to install the walkway lights adjacent to my driveway I noticed that I was missing a stake for the posts to be set into the ground. I sent an email to the Company requesting a replacement. Within 90 minutes on a Saturday I received a response from Freddy, the founder of the Company, advising that a replacement would be shipped to me without charge. The service and support was fantastic.

True Lumens was recommended to me by a good friend who said if I wanted the very best in outdoor solar lighting to visit True Lumens website. I followed that advice nearly 3 months ago and was so pleased with the quality of their products that I have reordered several more times. In addition, True Lumens customer service is second to none. I highly recommend anyone shopping for the best in outdoor solar lighting to visit their website as you won’t be disappointed.

They have disconnected their phone number. They do not respond to e-mails??? Expect them to file Chapter 11 next!!!

I purchased several hundred dollars worth of items from them. The original date of getting the items has passed while the items have not even shipped. There is no customer service phone number and they aren’t responding to any of the email inquiries.

Hello - we have ordered the Pro-Line Bollard Lights twice as we have really enjoyed them. A set we "recently" ordered stopped working and True Lumens was kind enough to send a new set. Unfortunately the set we have at another location also stopped working. On both occasions when I wrote to inquire about replacement of these sets, True Lumens Customer Service replied saying that they had a very small batch that did not perform as expected, and on both occasions, the lights were replaced AT NO CHARGE!! You can bet that I will be ordering more lights from True Lumens when needed!

I sent a message to support as I have been having issues with the ground anchors for my SolaFlame lights breaking and I could not find any replacements on line. My request was responded to within a couple of working days. Although there are no replacements True Lumens found an alternate solution and sent them out immediately. This is excellent customer service for an excellent product. I would definitely recommend them.

These are the most amazing outdoor solar lights we have ever had! They are our iron fencing surrounding our inground swimming pool and having these lights shine on the water in the dark is so beautiful, love them