Golden Coast LLCReviews of truefeat.com

Beware!!!!!! Received order. Sizing way off. Called to return. Was told I could only get a store credit. No refunds!! They advertise “money back guarantee”. Beware Beware Never again!!!!!!

I placed a second order for the performance leggings on February 19, 2024. For some reason, the shipping address was incomplete, but my order was still shipped. Why would you ship without a complete address? You have my contact information; put the order on hold, or better yet, cancel it! Our local post office has returned the order for an incomplete address. I have sent the tracking information several times, and it shows it has been returned. As of today, April 11, 2024, I have sent nine emails asking for a return or refund. I am beyond angry and want a refund for my order, which was never received because it was returned to Truefeat. If I could leave no stars, I would.

After waiting weeks finally received. I ordered white because they say you cannot see through them. I even ordered one size up. The fabric feels good. I was going to return but too big of a hassle. If and when they receive them it will take at least 4 weeks for refund. I like my Sweetflexx and will stick with them.

I ordered 4 pairs of the white leggings. After waiting several weeks for them to arrive, only one pair was sent. Customer service is denying the possibility of this even after photographs of the package and its contents have been sent. I now need to go through the hassle of contacting both my credit card company and the Better Business Bureau to get this resolved . I would not order from this company again.

I ordered leggings on March 18th, sent customer service about my order not arrived yet, and they reached out the next day, very nice response! I received them them the next day and very disappointed, I ordered a large, and they were so tight I couldn't get them on, plus length was so long, they don't make petite sizes which is crazy! Reached out to customer service, and they quickly responded next day saying they have to review my return, which a want a refund, bye time they get back to me the 7 days return policy will be over, and I want get a refund, I definitely don't want to exchange for anything else! For 68 dollars they will enjoy and I'm S--- out of luck,I think they do this on purpose to get your money and run with it! I don't know how Facebook can give good reviews for this Company, I'll never order from them again!!

I ordered a pair of performance leggings and my account was charged and after 6 weeks they have not been delivered. I have contacted truefeat twice and have had no response. If they are a small company-as they claim-it would seem they would have capacity to resend there shipment, or at the very least an acknowledgment that they got the message and are working on it. Not impressed at the moment.

I ordered 2 leggings and one was the wrong size. 1st of all it took me a long time to get them. I reached out to the customer service team and this is what they said. They only give you 7 days to exchange it for a different size.. No one only gives you 7 days. Don't buy from them. Dear Mila, Thank you for reaching out to us regarding your return request. We appreciate your business and apologize for any inconvenience caused. Upon reviewing your request, we regret to inform you that the item you wish to return is now outside the return time window. Our return policy allows for returns within 7 days from the date of delivery, and unfortunately, your request was submitted after this period. We understand that situations may arise, and we apologize for any inconvenience this may cause. If you have any further questions or need assistance, please feel free to contact our customer support team. Thank you for choosing our services, and we hope to serve you better in the future. Best regards, TrueFeat Support Team

Do not order from them!!! I sent 5 return forms from them with no response!! They take your money and run. Another disappointed patron also had the same experience based on their comments on their page!!!