Golden Coast LLCReviews of truefeat.com

I wish I had researched reviews better before I bought. The claim that these are exactly like Lulu lemon and that they will make you look slimmer, NOT. I asked for a return/refund immediately. They said you had 7 days in the email to request it. They responded that they could exchange them. I said no, I want to return them and be refunded as your claims are not true. Now nothing, no response to my emails. Do not order from this crooked company!

I have had all of the same issues with my order as everyone else is saying here. The facebook ad claimed they were hand made in Washington state and I was excited to support USA made. But when you go to the Better Business Bureau webpage they are out of LA and Silicon Valley. No contact information available. I didn't learn any of this until I ordered them, they were way too small and very bad quality, so I returned them. I paid the shipping to return them but two months later I have yet to receive my refund. I email them weekly and always get some generic response that they are encountering issues on my refund and working hard to resolve the issue. This company needs to be shut down. I'm not one to give up, and I will be turning this over to the attorney generals office for help. I encourage others not to give up on getting their refunds.

DO NOT BUY! They claim to make leggings that are non-toxic and comfortable and they are neither. The material is polyester (toxic) and they are not true to size. They run extremely short! I am 5'8 and the leggings were considerably shorter than 3/4 length on me. They claim to have a great return policy and satisfaction guaranteed but I have been trying now for over a week to get them to return my product and they are refusing to return a product that is unworn and has original packaging.

I purchased these after seeing on Facebook. Should know better but thought I would give them a try as all the reviews were great. Ordered 2 pairs - small and medium as I didn't know which would fit. Took some time to get them, and tried on right away. Neither pair fit well at all, one too big and one too small, the fit is not right and the fabric is not as explained. I offered to a couple of my friends and both gave them back to me saying they didn't care for the fit or fabric. Contacted the company for a refund and after several emails was told they would give me 30% off in lieu of a refund. This is not acceptable for a company that is an online retailer and there is no number to contact them. Terrible product and terrible customer service. They do not back their product at all. Should have read the reviews off facebook before purchasing - lesson learned. I now have 2 pair of yoga pants I can't wear. Some of the reviews online say they are just like Lulu Lemon? Not even close.

If I could rate this company a -10 I would! DO NOT ORDER FROM THIS COMPANY!! SCAM SCAM! I am still awaiting for over a month for a refund with CONFIRMED receipt of my returned leggings!

I echo Sally’s review! I got leggings that totally should have fit me, but were absolutely tiny and impossible to wear. They emailed me back three different times when I said I wanted to return them trying to get me to keep them at a discounted price. I insisted on returning them and getting my full amount back. it has been months since mailing them back at my own expense. I continue to reach out getting the same kind of response saying they are still processing my return. It’s been months. There is no phone number, of course. Worst purchase ever!!

Trying to do a simple return for weeks. We have a 12 message text thread with several requests from me for how to return the two leggings. Then after finally getting their mailing address from Truefeat and sending them my mailing receipt from the Post Office, they finally send me acknowledgment that I sent the receipt to them. But still no refund, so when following up in another email with them, weeks later, they ask me to provide all the information again. Despite all this information being in the text thread on their website. So, I feel scammed and really don’t believe the positive reviews they are likely generating themselves. I am contacting the BBB to see if that helps get them to fess up to a likely scam. In addition, I found the leggings to be of very poor quality, the fabric and stitching were not satisfactory.

If I could rate this company with a 0 I would. Worst customer service ever. I returned I pair out of 2 leggings ordered , complete with attached tags and original packaging in October 2024 and as of January 2 2025 I still have not received a refund. I have numerous emails from this company that state “your refund is on its way” but the refund has not been issued after 3 months. This company does not value their customers, they are unethical, and the leggings are just OK. Be forwarned that this company will take back your return, re-sell the product you returned, and keep your money! I am getting ready to report this to my bank and to PayPal.