Bought a curvella long as I am quite tall, it was not really long enough. Have worn it about 3 times and the bones on the front busk snapped. Considering I paid £75 for this I was expecting something great. Have gotten better corsets on ebay for half the price. I would steer clear of this company they are a rip off and their product is rubbish.
MG
Masha G.
Do not actually have free returns!
Be wary of this website. Firstly their products are definitely not great quality especially considering the price. Their sizes are not true to actual size, and they do not have a size chart. I ordered quite an expensive bra a size bigger than I usually get and it was way too small for me. The only reason I risked ordering it, was because they promised a free return. Turns out the return is not free! They write that they pay for shipping costs for exchanges and refunds when you order products, and then once you go on their separate returns page it says that free shipping is only for exchanges, not returns. They should have made it much clearer that they do not pay shipping costs for returns. They make you pay for a tracked package, and the whole return process is a big confusing hassle. Would not recommend at all. Just feel like I've been ripped off.
EC
Emily C.
Ill-fitting corsets
I used to buy many corsets from this website. However, when I got the corsets they were ill-fitting and I had to exchange them many times in order to get corsets that fit right. I was very grateful that the woman who was dealing with me made sure that I got my corsets exchanged. However, when she ended up leaving, I ended up dealing with other people who were not as nice. I was told that I had exchanged my corsets too many times and it was made out to be my fault that I had to exchange my corsets so many times. Somehow it was my fault that the corsets were I'll fitting. If I bought overbusts in a size 22, they were way too small on the upper back but closed all the way in the bottom. If I bought them in a size 24, they fit in the upper back but were way too big in the bottom. I had to pay to send them back everytime. Then I got one that was defective. It was sideways. What was supposed to be the middle of the corset was on my breast and what was supposed to be the bottom middle of the corset was on the opposite hip. I had to fight with them for almost a month to get it exchanged, again paying to send it back. Then I was stupid enough to even think about buying from them again, until this time they said that there are no exchanges or returns because some of the items were sale items. I ended up going to a different corset website, corset story, that had just as good prices and sales, not to mention free exchanges, even on sale items. I ordered my corsets from corset story and got them. I bought some in size 22 and some in size 24. The size 22 fit like a glove. I had none of the problems with these corsets as what I had with the ones from true corset. Moreover, corset story sent a shipping company to pick up the two size 24s right from my door and it did not cost me anything. They sent out my new size 22s right away. Now, I know for sure that it was not my fault that the corsets did not fit right, it was not that there was something wrong with the way my body was proportioned. I know now that it is because the corsets are not proportioned properly. I spent so much money at true corset and I was made to feel like crap because I needed to exchange ill-fitting and defective corsets. I will never order from there again. The only thing that made truecorset worth buying from in the begining was a worker named Melissa, who was amazing and did everything she could to help the customers get what they paid for. Not that she is gone, I do not trust that the customer comes first. I still have corsets at home from truecorset that do not fit right that they would not let me exchange, even though I was the one paying $40 every time I had to send them back to them.
BA
Barbara
Unfortunate Inconvenience.
I ordered from their site, however in terms of quality, the design was not up to requirements and unfortunately, did not meet expectations.
False advertisement as well; the corset I ordered said it had steel boning, it was plastic.
When returning an item, you must submit a RMA which takes time to be approved. I had to pay for the return as well. Now after sending, three weeks have gone by and no response involving the arrival or refund process have been posted.
The costumer service did not respond when I called, a few times, multiple days continuously. Hopefully this will be resolved soon, but this is most regrettable, and sadly I do not recommend. I will not be buying from this site again.
HJ
Haidee J.
Even 1 star is too much
Even 1 star is too much! I paid for next day UK delivery and received the items 3 days later. Their excuse was that the courier was experiencing problems and it was not their fault (despite the fact that their courier trades under the same address as their company!). The items are not made in the UK as stated on the label but in China and, as such, sizing is on the small side! Finally, due to the sizing, I returned the items but this process is very complicated...you have to ‘ask permission’ from the company to return the item and this takes about a week to respond to. However, despite the company agreeing to my request to return the items and them being sent via tracked and signed for Royal Mail, I am still waiting for a refund 2 weeks later! I have never experienced such shoddy service and will be taking the matter to trading standards!
BD
Bebe D.
I should have read the reviews before…
I should have read the reviews before ordering with TrueCorset. I placed an order since May 7 and I have still not received my shipment. It is impossible to get a hold of them. I feel like such a fool cause I’ve unknowingly gave over $160 to a scamming company. If it’s too good to be true, it usually is. Do your research and stay away from them!
PP
Pepper P.
Been wearing steel boned corsets for…
Been wearing steel boned corsets for many many years. A few years ago, to save $$ i started ordering from True Corsets. Things were good..the corsets well made for the cheap price. 3 years ago they changed. I Bought 3 more corsets (i own 6 or 7 of theirs) all split in the seems, some were missing boning, fit terribly or were useless. They have been rude as to customer service. I didn't even try to send them back, just thought they should be aware of the issues...ugh forget this place!
DS
DONNA SILVA from M.
THIEVES! THEY TAKE YOUR MONEY AND NEVER SEND MERCHANDISE!
I placed an order March 1, 2018, it is now March 12, 2018 and the order is STILL PROCESSING! I have left a "ticket" with them and got no response and mind you, I paid the extra $30 for overnight delivery, hahaha. Joke is on me. I will never order from them again!