True CorsetReviews of truecorset.com

This company is so so awful. The product I got was nowhere near the quality they advertised. It said on the website that the corset I bought had 16 steel bones but it only had about 8 plastic bones. Returning it sucked, you have to pay to ship your return (for me it was almost 17$), then you have to micromanage them every step of the way. You have to email them when its shipped, when the item has arrived in their shop, and then again when they haven’t sent you your refund yet even after you’ve done everything you need to. When they finally sent the refund it was 8$ less than I actually paid because they don’t refund shipping, so now I’m out 25$ because of their lies and bs.

It's been 7 weeks since this company received my return. I'm still yet to receive a refund. I've tried all avenues to get my money refunded. Emails, social media and still nothing. They fob you off with I'll check with so and so and get back to you. They don't. Also tried for 3 weeks to persuade me to get an exchange or store credit from the beginning I told them, NO I want a refund. AVOID, AVOID, AVOID. Also will add, corsets weren't packaged well at all.

This has to be the worst company that conducts the worst business I have ever encountered in my life. I ordered a corset and it was defective. I had to return it at my own expense and after failing to convince me to do store credit, they told me that I would have to wait 20 to 30 days for a refund. After 30 days they did not refund me so I emailed them and they ignored my email and tried to refuse me my refund. Thankfully I paid through PayPal as they would not have refunded me at all. I had to write a review to prevent anyone else from getting their money stolen. There are so many great corset companies so please do not waste your time supporting this one that steals from their customers.

I ordered the corset August 2021 but because it didn't suit my need, I packed it again. I sent it back to them about 2 weeks later unused and in great condition and they received the item September 23rd. They asked me if I wanted something else in exchange for what I've returned and I told the no and I just wanted a refund. No refund came. I asked for a follow up 3weeks later and they said the processing of refunds takes 7-30days. So I waited and forgot about it. January 2022 I asked for an update, and they said that they are understaffed that's why they weren't able to process the refund. I asked for another update on April and they said the tracking# was not working. I told them that it's been 7mons so there's a possibility that the tracking no longer works but they received the item September 23rd last year. Now, it's been 8mons and still NO REFUND. UPDATE: It's been a YEAR AND A HALF (18mons) but still NO REFUND.

If I could leave a 0 star review I would. I returned two corsets due to fit and it has now been more than four months later and I still haven't received my refund. Their customer service team continues to ignore my emails for weeks and once they do reply they push me to get store credit when I have clearly asked for a refund. Then they ghost me again. I have started three email chains about my return with no success. I never leave bad reviews and was so ready to love this company but I can't stress enough that I no longer trust them after this experience. Go spend your money somewhere they actually care about their customers.

After receiving about 5 corsets that did not fit - even though I had given them my measurements twice, I had to send them back. As the corsets were over £150 I was entitled to free delivery - sadly not returns, as I had to send back Guaranteed. All corsets were sent back within a week or receiving them, and signed for within 2 days of sending them. 3 weeks later I contacted the company to enquire on my refund... they apologised and said I would get it asap. A week later still nothing and emailed again... this went on for ANOTHER 4 WEEKS. Every week I had to send emails to get my refund. Eventually they did refund me but took £5 off, saying that it was for postage??? I have since been in contact with them and now all my emails are being ignored. Please be very careful when dealing with this company as it was a rather stressful time trying to get my refund. PS FYI - the payment is also taken by another company: RUBY BLACK LTD. This company went into liquidation earlier this year...

I ordered a corset from here back in June. The corset arrived in good condition with a nice shape to it and it seemed to be made of quality material. I didn’t even make it one day wearing it, as one of the steel bones started protruding from the bottom, causing me to bleed. I got in touch via live chat and was offered an exchange. The next corset came with the same problem, except this time it didn’t even last an hour, and two bones were protruding. At this point I just wanted my money back, to which the lady dealing with me said that I would get my refund once I returned both corsets, baring in mind I had already returned the first one - which was the one I had paid for - and sent photos of the second one. As I did not hear back from them after they said they were ‘checking the warehouse’ for my return, I didn’t bother with the hassle of dealing with them. This was after someone else had told me that they had received my return and that they were looking in to whether they had a faulty batch (I never heard back from this person, either). All in all, I ended up losing nearly £60 as I never heard from them again. The customer service was terrible. Never again.

My item, a £70 dressing gown, arrived in a bag that had already been opened and re-sellotaped. It was filthy at the front and by the creasing in the belt it had obviously be worn before. As with the review by Gocat, I cannot get a response from True Corset either. The phone is on auto answer and the email address does not exist.