debbyq
False advertising
They have false advertising! they state on their website 90 day full refund .... they offered 35% as a "good faith gestor" this is BS ... 100% false advertising ... after MUCH battling and contacting PayPal, they did refund my money .... Update .... True Clean management contacted me with refund and apology which I really appreciated ....
Response from TruecleanhomeOct 19, 2026
Hi Debbyq We’re truly sorry for the frustration and disappointment we caused. You expected us to honor our 90-day money-back guarantee, and receiving a 35% offer instead understandably left you feeling misled. Although your order has now been fully refunded, you should not have had to spend so much time pursuing it or involve PayPal to reach that resolution. We sincerely apologize for making an already disappointing experience more difficult. We take responsibility for how this was handled. Please accept our heartfelt apologies. The True Clean Team



