Michael
After ordering the topper
After ordering the topper, I received a text message saying the shipment would be delayed due to a backlog....that would have been good info to have BEFORE I ordered. The message said 12-20 days instead of the approx week initially stated on the website. Ok...sucks, but it is what it is. Nearly a MONTH later, I finally received the Topper. To that point, I had gone on 2 trips without the added truck storage space that I had hoped to have when initially ordering. Getting set up to install the day before my final outing of the season, I open the box only to discover that the included instruction gave measurements for Ford, Chevy and Dodge...great, but I ordered a Topper for a Toyota. I tried to call during business hours, but got voicemail. After hanging up, I received a text from Rey apologizing for missing the call and to text with questions and your company would get right back to me. Awesome!...so I did. 5 days later, (this afternoon), I get a text from Loi apologizing for the delay in responding. HAHAHA! Great! Did my specific question get answered even then? Nope, of course not. Additionally, I ordered the rear blackout screen for the Topper. At the time of ordering, there was no detailed description on the website about exactly what how this works or how to install, so I figured it would just be a velcro'ed screen to attach to the inside rear window. Easy. Nope! No instructions included at all for that either....but staring at it and examining the rear of the Topper, it became evident that the blackout screen is an either or option....screws and a fairly permanent replacement for the clear vinyl window. Dumb design and useless for me as I only want to black out the back occasionally. Again, something that would have been good to know before ordering. And why there would be absolutely no instructions for installing that...only you can answer. After cussing and swearing and taking three times as long to install the Topper and tonneau as I had anticipated, I got it on. I do like both items, but as far as customer service and me recommending Truck Bed Supplies to any on the people who ask me about my new cover...not a chance! As a small business owner for over 30 years, now retired, my advice is to take care of your customer before AND after you are honored with their business. Credibility is like virginity....you only lose it once! Good Luck! Mike Matsuda
Response from TruckbedsuppliesDec 4, 2025
Hi Michael, Thank you for taking the time to share your experience. We sincerely apologize for not getting back to you sooner. Your inquiry came in during the holiday period while our team was away, and as we returned and worked through the seasonal backlog, your message was unfortunately overlooked. That was never our intention. Regarding the instruction manual, we’re truly sorry for the inconvenience. It appears the manufacturer included the wrong set of instructions in your package, which is something outside our control. However, we absolutely could have provided the correct instructions had we seen your message sooner, and we apologize for missing that opportunity to help. For the lead time, our website does note that the topper ships in approximately 12–20 business days, which excludes weekends. We aim to make this clear so customers know what to expect, but we understand how delays can still feel frustrating. We appreciate your feedback and will use it to improve our communication and response times moving forward. Thank you again for bringing this to our attention.