TrovaTripReviews of trovatrip.com

The accomodations and value of the trip was terrible. While they do hire great companies to escort you through the country tour visiting, trova is terrible. The accommodation options before the trip can not be combined if you are rooming with someone.. aka you both spend 500 dollars for individual rooms vs being booked together. The hotels they put us in are no where near 3-4 star as they claim. They put my 70 year old mother and I in a 1 maybe 2 start room while most of the others were in a nicer hotel. If there are booing issues, trova should have put us in a higher ranking hotel vs putting us in the closest trash hotel they could find. I am not typically a person who writes negative reviews .. but I am today because of the terrible accomodations they put me and my mother in considering they almost got 12,000 dollars between my mother and I.

Do not use this service they book you in motels and keep your extra insurance money EVEN if you GET INJURED ON THE TRIP. I even had evidence of buying an air b and b because the hotel accommodations were that bad! I looked up on hotels.com and it was $73 a night I was sharing it where did the $1900 go? Imagine two people who paid almost 4k staying in a $73 motel! Everything that was planned was highschool field trip! Not for women who are 30’s and 40’s. SAVE YOUR MONEY

This company is a Sham. Booked a trip that never happened and never got a refund to this day

My complaint is due to cancellation. My dog got very sick the night before I was supposed to leave, needing 24/7 care, and then he died a week later. They refuse to give me my money back or a credit. Heartless.

Customer takes risk for joining their trips with no protection and no quality control . They kept 20% of your so called down payment with no refund but give you the voucher to join their next trip , which asks you to take another risk . Their reviews were extreme , suspecting the excellent reviews are actually AI generated. Business ethics are questionable .

My wife and I went on a Feli from Germany tour of the Christmas markets. Big disappointment. We were herded around and stayed in cheap hotels in terrible parts of the city. Stip clubs across the street with small rooms. Not much a a guided tour, just herded from place to place. I expected a guided tour. Not much of any discussion of the culture, history, etc. POOR VALUE FOR THE MONEY SPENT

This was a scammy, exhausting, and deeply disappointing experience. The Eat & Explore China trip (Oct 12–19, 2025) wasn’t a cultural deep dive - it was a logistical meltdown with bad hotels, skipped activities, and a side of food poisoning risk. We paid over $1,800 per person for what was sold as an “authentic food and culture journey.” What we got was a low-budget, mass-market tour that didn’t even follow its own itinerary. Beijing: Where it all started to fall apart Couples were given rooms with separate beds in a rundown tourist bunker. Promised experiences were either canceled or executed at warp speed. The “dumpling workshop and lunch with a local family”? A thinly veiled tourist trap serving food no one could eat. Meals were so poorly organized that our group joked we were on a “starvation tour.” Even our influencer host admitted that cramming Beijing into 2.5 days was absurd - especially when half the advertised activities were replaced with optional, extra-cost tours. Xi’an: From disappointment to disaster The hotel in Xi’an made Beijing look like the Ritz. Mold on the walls, a smell that could wake the dead, and safety issues everywhere. My wife has a mold allergy and had a breakdown just walking into the room. After complaining, Trova’s solution was peak corporate empathy: “take it or leave it.” They offered an “upgraded” room that was just as filthy, so we ended up paying for a new hotel ourselves. Other travelers weren’t luckier — one found toenails in their room. The next day’s “included bike tour” featured broken bikes with missing pedals and snapped chains. It wasn’t just bad - it was unsafe. The Aftermath TrovaTrip offered a $300 refund per person. That’s not compensation - it’s a tip for surviving. The stress, the health risks, the wasted time - it’s not even close to being covered. We expected a well-organized, food-forward cultural trip. What we got was chaos, poor communication, and constant problem-solving. To be blunt: this was a total rip-off. You’d have a far better (and safer) experience booking everything yourself and hiring local guides. TrovaTrip sells adventure. What they delivered was amateur hour.

We joined the Eat & Explore China trip (Oct 12–19, 2025) and unfortunately it was one of the worst travel experiences we’ve ever had. The itinerary was not followed, the hotels were unacceptable, and we constantly had to solve problems on our own instead of enjoying the trip. In Beijing, couples were put in rooms with separate beds, the hotel was a low-budget tourist bunker, and several promised activities were canceled or rushed — for example, the “dumpling workshop and lunch with a local family” turned out to be a tourist trap with inedible food. We often went without proper meals for hours (our group described it as "starvation", which is absolutely correct!), spent most days exhausted and even sick, and had no free time to explore the city. Also we only had 2,5 days in Beijing and even the host said, that this does not make any sense due to all the activities and the size of Beijing. Everything food related where optional tours, we had to pay extra for. In Xi’an, things got even worse: the hotel was dirty, moldy, and unsafe. I have a mold allergy and had a breakdown after seeing the room. We had to find and pay for a new hotel ourselves. Other travelers also complained — one even found toenails in their room. The next day, the included bike tour used completely broken bikes with snapped chains and falling pedals — a real safety hazard. The trip was planned for over 4 days in Xi'An, so most of the trip, which does not make sense at all. Although TrovaTrip later offered a $300 refund per person, that doesn’t begin to cover the stress, health risk, and missing experiences. We paid over $1,800 per person for what turned out to be a low-quality mass tour that didn’t match the advertised “Eat & Explore” experience at all. We expected an authentic food and culture trip with proper organization and comfort — instead, we got chaos, poor communication, and constant disappointment. Definitely not worth the price or the brand reputation TrovaTrip claims to have. To be honest: this is a total rip off and you will have a better trip, if you book everything yourself and just hire local guides!!!