TrovaTripReviews of trovatrip.com

Horrible experience! They not flexible at all. I had visa issue last minutes and they were not flexible with arrival time and refused to refund anything. Bad customer service and would recommend staying away!

TrovaTrip is a scam and an MLM. Not only did they not deliver on the trip and services promised, they are openly negligent. When almost everyone on our trip complained, they have blamed the tour operator that they outsourced to and said they can't do anything about it. Our over $3K USD tour (NOT including flights) lacked proper guides, accommodations and attractions. The guide Luigi lacked any expertise, shared personal stories and ignored questions. He also yelled at us for asking questions. Literally yelled at us and our host had to tell him to stop yelling at us. The constantly changing travel itinerary caused stress and inaccurate travel times - like being on a bus for 3 hours with no rest stop or having to have dinner at a gas station. Key attractions were just skipped - imagine going to Rome and not seeing the Colosseum or Pantheon? Will we didn't, so no imagining needed. One day there was a 5 hour delay because they double booked an attraction - we sat in sun with no food or water. The accommodations were awful, one costing just 100 Euros on booking.com. They offered us a 200USD refund only for the attractions missed (pasta cooking class, Colosseum visit, walking tour) not addressing our much bigger concerns. They refuse to do anything else and told our host she would need to compensate us if she wanted to refund us further. Their 'investigation' is closed despite only calling one person about their concerns when over 15 people submitted complaints.

This company is a scam. They use influencers to lure you into trips that will never happen and getting a refund is impossible. When I asked for a refund I told them my original bank account was closed. I have worked in banking and the way that goes is when the payment it sent, it is rejected. The company literally cannot send the money to a closed account. TrovaTrip is saying that they have sent the money and it hasn’t been returned which is impossible. They are also requesting my bank directly contact them which is out of order. Even when I tried to have the bank contact them, there was no one has responding. I am out of $450 for a trip that never happened. Of course no one at TrovaTrip cares there only response is, the is our policy and it’s out of our control. No solutions. If they respond to this you will see exactly what I mean. If you are looking to travel you might as well throw your money out the window. You will have a much better experience and help support some people along the way.

TrovaTrip failed to cover the biggest tourist attractions in the 3 cities of Japan that we visited. In Tokyo, we didn’t see the Tokyo tower or visit shibuya. In Kyoto, bamboo forest and fushimi shrine was not part of the tour and in Osaka, we only had a few hours there and did not arrive in time to fully experience dontonburi street. The trip that I signed up was for a food tour and food was barely included in our tour. I spent more money out of pocket for food.

An absolutely ridiculous company. They do not give you your money back on a down payment if you want to cancel your trip. They say you only get a full refund if your spot is not confirmed, even though your spot gets confirmed the same day or the next. So you have no time to decide whether you want to cancel or not for a refund. Once your spot is confirmed, they only give a voucher for the amount of your down payment minus $100, to use for another trip within 12 months. How stupid is that? I made a huge mistake paying the down payment and using the company.

Did not meet exceptions. I would avoid this "travel" company at all costs. You will end up paying a lot of money for essentially free walking tours. My Trip: With very short notice our hotel was changed from a fun safe area(Shinjuku Washington Hotel) to the red light district of Tokyo known for love hotels on every street… it was dirty and gross (trash on the streets, women for sale) - I felt unsafe at night. When I booked the trip it was for the Shinjuku Washington Hotel. Had it originally been listed as Moxy in the red light district I would not have booked this trip. To get from where our original hotel was supposed to be to this last min bad decision of a hotel was a 40 min train ride. Which meant it was a 40 min train ride extra each way from all of the places I wanted to have dinners and see. It was a completely different trip than expected because location is everything. 4/17 Walking 9 miles was ridiculous when we were told we would be provided transportation. 4/18 Walking 7 miles was ridiculous when we were told we would be provided transportation. 4/20 Our bus did not pick us up in the morning. Which added to the feeling of poor planning and more public transportation. 4/21 This activity did not happen at all - Yumoto Hot Springs Area Visit. Which was a bummer because I was uncomfortable doing the completely naked optional bath. Group Dinner was gross - should have had an option for guests (even just a limited menu of 2 options) not just to bring out whatever mystery meat family style food they felt like….With zero explanation of what we were being served. Our bus left us at the restaurant and then we had to wait 10 mins in the rain for a new bus. Also drinks not being included with these group dinners is just tacky. Overall this vacation did not meet my expectations. & I hope this warning helps you if you are on the fence about booking with TrovaTrip. I did ask for a particle refund and this is the response I got: As per our terms, they did source an alternative property of the same star level. We do understand you did not like the new neighborhood and have subsequently requested that they do not use this hotel for future trips. As this move was unavoidable however, our Operator will not be providing compensation for the move. ​ In regards to the transportation, public transportation is the most popular way of navigating Japan as well as the most environmentally friendly. We do limit the use of large coaches our Operators use in order to provide the most authentic experience possible for our travelers. We will work with our Trip Design team to ensure this is made clearer on our Trip pages going forward. In conclusion, Exo did state they appreciated the feedback provided and will be working closely with our Trip Design team to further improve the itineraries for our community. While we understand that you did not fully enjoy this experience, Exo will not be providing compensation as all services were delivered as advertised. *I have also filed a claim with the BBB & I will probably make a video about my experience to warn others.*

This company is literally a bunch of thieves they refuse to gave the refund if you cancel the reservation even for disease

Warning! Do not book with this company!! They have the absolute worst customer service and thrive off of stealing peoples money. I had to cancel a trip FIVE MONTHS in advance and they refuse to give me my deposit back. Their process after booking involves receiving a “pending” email and then a “confirmation” email. Once you receive the “confirmation” email, your deposit (mine was $625!!) is no longer refundable. These emails came to me within ONE minute of each other. Basically, they robbed me! And now refuse to refund me based on some ridiculous “company policy”. Such a SCAM!! Update: Their reply below is also complete BS. Just an excuse for robbing people. I am aware of this BS “policy” Trova Trip. You are very transparent about stealing money from people. Literally the worst. May karma bite you in the ass.