For over 30 years, Old Town Trolley Tours has provided sightseeing tours highlighting some of the most fascinating cities in America. Hop on and off all day while experiencing Transportainment, a delightful combination of transportation and entertainment. Our comfortable enclosed trolleys allow you to experience elevated viewing come rain or shine! Old Town Trolley is the best way to experience all the must-see places in the city you’re visiting
Old Town Trolley Tours (trolleytours.com) has 8 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Showing 3 reviews with 1 star · Clear filters
Pennie K.
We waited while trolleys went past full. Then when we finally got on our trolley broke down and we finally got a bus to come get us and then we had to get off and transfer to another trolley where we waited again for a trolley that could hold all of us. All we wanted to do was ride through Boston to see the sights, before deciding where to go see a sight.
John T.
WARNING: Use at your own risk! Terrible experience. NO Customer Service. Expensive, Two tickets were $110. We made two stops. After the 3rd stop, the trolley never returned. They were still in operation but they refused to stop at the designated stop. Not One but TWO trolleys passed us right by as we stood at the designated stop, which happened to be RIGHT IN FRONT of their storefront by Boston Commons. We called the number on the brochure FIVE (5) times to try to figure out what was going on. Twice we were hung up on. Twice we went to voicemail. Once the call was answered and a guy told us to wait right where we were and a trolley would be along in 20 minutes. Forty minutes later, no trolley had arrived. We had to WALK all the way across Boston to get back to our hotel. Then, I called the next day to complain. I was emailed a refund form to fill out. It was extensive and I had to attach a copy of my receipt. It's been two weeks now and I haven't even received acknowledgement of them receiving the form. I hope this review costs them Many, Many times more than the $110 they scammed us out of. Expensive, no commitment to service, worst customer service I've ever experienced, cast a bad memory over our entire trip to Boston. Screw this company - the only way they're still operating is they take your money and SCREW YOU!
Alistair M.
Took a tour in Washington DC last week and was overcharged (for 2 persons rather than one). No response to my requests for a refund - most unhappy with service to date