Triple-AReviews of triple-a.io

Response from Triple-AJun 3, 2025

Hi Maxim, thank you for sharing your feedback, and we’re sorry to hear about your experience and understand your frustration. We’ve reached out to ZEN on your behalf to explore other alternative payment methods, as your account with Triple-A is unable to be unblocked due to compliance restrictions. Thank you for your continued patience and understanding on the matter.

Response from Triple-AMay 26, 2025

Hi Reza, we’re reaching out to ask for your information so we can properly review your case. If there was a missed refund or any unresolved issue, we’d like the chance to make it right. Please share your transaction ID and email us at [email protected] if you haven’t already. We’re here to help and will follow up as soon as we have the details.

Response from Triple-AMay 14, 2025

Hi Max, we're really sorry to hear about your experience and completely understand how frustrating this must be. To help us investigate and resolve this as quickly as possible, please reach out to us at [email protected] with your Payment Reference and the email address used during the transaction. We're here to help and are committed to making this right.

Response from Triple-AMay 6, 2025

Hi Kelvin, We're sorry to hear about your experience and understand how frustrating this must be. To assist you promptly, could you please provide the following details: - Payment Reference ID - Email address used during the transaction Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible. In the meantime, please also reach out to our support team directly at [email protected] for immediate assistance. Thank you for your patience, and we look forward to your reply.

Response from Triple-AApr 23, 2025

Hi there, we’re really sorry to hear about your experience and completely understand how frustrating this must be. To help us look into this and resolve it as quickly as possible, please share your Payment Reference and the Email address used during the transaction by reaching out to us at [email protected]. We’re here to help and committed to making this right.

Response from Triple-AApr 21, 2025

Hi Bzns, Thank you bringing this matter to our attention.​ As shared, to assist you further and process your refund, we kindly request that you provide proof of identification. As a regulated entity, we are committed to adhering to compliance requirements, and verifying your identity is a necessary step in this process.​ Once we receive the required documentation, we will promptly proceed with your refund.​ If you have any questions or need assistance with submitting your identification, please contact us at [email protected].​ We appreciate your understanding and cooperation.

Response from Triple-AApr 21, 2025

Hi İbo Ceylan, We can confirm that your refund request, referenced as UUM-205224-PYT, was processed on April 14, 2025. We sincerely apologize for the delay in processing your refund and the stress it caused. This experience does not reflect the standards we aim to uphold. Please rest assured that we are actively working to improve both our response times and the overall quality of our customer support. Should you require further assistance or have additional questions, please do to contact our support team at [email protected].​ We appreciate your patience and understanding. Thank you!

Response from Triple-AApr 21, 2025

Hi there, We’re sorry to hear about your experience and take such feedback seriously. To help us investigate the matter and assist you promptly, could you please share your payment reference number and email address? You can email it to us directly at [email protected]. We're committed to resolving this issue and appreciate the opportunity to assist you as soon as we can. Thank you!