Triniful.comReviews of triniful.com

Response from Triniful.comApr 14, 2023

Dear, we apologize for any inconvenience caused by the long waiting times and sizing issues you experienced with your recent purchase. However, we would like to clarify that all orders from Triniful will be processed within 1-3 business days. We understand how frustrating it can be to receive an item that doesn't fit correctly, and we are sorry that you had to purchase the item again. We would like to offer our assistance to ensure that you are satisfied with your purchase. Please do not hesitate to contact our customer service team for any further assistance. Thanks for your support and understanding.

Response from Triniful.comApr 12, 2023

Dear, we are sorry to hear that you were disappointed with the smell of the harness you received. It is recommended that you open the package to ventilate and smell after receiving the goods. We take pride in the quality of our products and want to make sure every customer is satisfied with their purchase. If you haven't already, please contact our customer service team so we can provide you with possible solutions or alternatives. Thanks for your feedback, we hope to have the opportunity to fix this issue for you.

Response from Triniful.comApr 12, 2023

Thank you for your review and bringing this to our attention. We're sorry that the XS size did not fit you as expected. We would be happy to offer you a return or exchange for a different size. Please reach out to our customer service team so we can assist you further. In the future, we recommend referring to our size chart before making a purchase to ensure that you select the right size for you. We also welcome any questions you may have regarding sizing or fit prior to making a purchase. Thanks for your support and understanding.

Response from Triniful.comMay 26, 2023

Sorry for the confusion about the size, the size will be slightly different due to the different design of each product. The suggestion here is to choose according to the size chart of the product. Or if there're any questions about the size, please contact our customer service for consultation. We're very sorry to bring you an unpleasant experience! Our email: [email protected]

Response from Triniful.comApr 12, 2023

We apologize for the inconvenience caused by the sizing issue and the mix-up with the color. We understand your disappointment and frustration. To make it right, we would like to offer to reissue a new item to you free of charge. Please let us know the correct size and color, and we will process the order as soon as possible. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.

Response from Triniful.comApr 10, 2023

Dear, We are sorry to hear that you had a negative experience with our return policy. However, we would like to assure you that our return policy is in full compliance with all applicable laws and regulations. We strive to provide our customers with the best possible service and we take all feedback seriously. If you would like to discuss your concerns further, please don't hesitate to reach out to us. We believe that we'd find the best solution. Thank you for your feedback and we hope to have the opportunity to serve you again in the future.