TriNetReviews of trinet.com

Their website won't let you recent password effectively. It says wrong number even though it is clearly the right number. They are incredibly hard to get in contact with and function SUPER slow.

It you want to annoy your employees, use TriNet services. They must still live in the 1970s. Everything is still conducted by snail mail. Their website has very limited functions. When I called them, they ask me to send paper forms, and scanned copy is not accepted. DocuSign? Forget about it. All payments to them can only be paper checks. Pay over the phone? Online payment? They don't even have a clue. TriNet is a dinosaur in service business.

We can not get customer service from this company. We are a small company < 20 employees, and I just don't think they care. Trinet messed up everyones paycheck - double deductions. No notice no warning no nothing - submitted a support ticket - and then waiting waiting waiting waiting - called the next day on hold forever. This is our typical experience with customer service at Trinet - and they charge almost double what other PEOs charge. Can't wait until we are done with this company.

These people held my check for a week during a holiday week and still haven't paid me. I had to borrow money from family to gift my children a christmas! I'm embarrassed and demoralized! Way to degrade your employees!!!

Incredibly frustrated with their customer service team. There was an issue that occurred that will result in incorrect W-2s being issued in early 2020. I reached out to them in October of this year detailing the issue. I then reached back out to check on the escalation three weeks later. The issue was still not resolved. A week or two after that, I receive an email reiterating my original issue that I had provided to their team as my "solution". Honestly, maybe this company is simply too big to deal with individual tax issues. But, if that's the case, maybe they should get out of the business of trying to handle these matters for companies? Please think twice before starting a partnership with them. A C-level executive in my current organization is having similar frustrations due to an unrelated issue. We have now switched to a competitor in the sphere. While competitor's will also not be perfect- they do seem to be a bit more attentive to critical issues that come up for employees.

Trinet folks are a pleasure to work with. I was working with a company who used Trinet a couple years ago and it seems like a lot has changed since then, for the better. Happy we made the switch and looking forward to using them for years to come.

This is very unusual for me to write a bad review it takes a lot for me to get to this point. I recently enrolled in health insurance through TriNet. I signed up for enrollment at the end of the month and they charged me for the whole month even though I can’t use the services I just paid for. I requested to cancel my benefits and they denied me. I have talked to several customer service representatives from TriNet and they have all been very rude, disrespectful, and unhelpful. Unfortunately it looks like I’m not the only one who has had this experience with TriNet. They should probably reevaluate how they conduct their Business.

Poor customer service dept and inefficient website platforms. Overpriced compared to other companies that provide a much better service. You are better off with ADP or Paychex. Two companies that are far superior in every way and less expensive.